Olena Gornova
Budapest
Summary
Confident training manager with demonstrated planning, organizational and leadership abilities focused on achieving demanding training objectives. Exceptional communication, analytical and organizational skills, offering 12 years of progressive training experience, solid knowledge and practice of effective coaching techniques and strategies. Development of soft skills and practical performance of the training personnel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cabin Crew Training Manager
Wizz Air Hungary
01.2021 - Current
- Setup and management of all aspects regarding multinational and multi AOC Cabin Crew training. More than 1500 new cabin crew trained within last 12 month.
- Leading a team of 10 Cabin Crew Standardization Instructors, 80+ Cabin Crew Safety Instructors, 10 First Aid Trainers and 200+ Line Trainers.
- Defining and overseeing the implementation of a cabin crew training strategy which is focused on providing the world class training experience that align with industry standards and regulatory requirements.
- Oversight of the establishment, maintenance, revision and distribution of OM part D. Oversight of the compliance of the OM part D with internal and external audit programs. Successfully passed 10+ audits on cabin crew training programs, Operation manuals, simulator training devices and classrooms, training records, conducted by EASA, IOSA, Hungarian CAA, Malta CAA, UK CAA, GCAA. Experience in application of Operations Manual part D revision (planned and temporary), preparation of the Risk Assessments and Management of Change. Experience with training exceptions issued by the competent Authorities during COVID.
- Definitions of norms and standards regarding the cabin crew training internal recruitment within the Wizz Air Group; Recruitment process mapping and design; Organization and participation in the selection process of cabin crew training personnel.
- Ensurance of sufficient amount of cabin crew training personnel is planned and published in a timely manner in cooperation with Operations Planning Department.
- Amendment of cabin crew training programs, examination rules and proficiency checks, in line with changes the EASA/ local CAA regulations and/or AOC relevant aviation law.
- Definition and monitoring of training related KPIs. Preparation of the regular training KPI reports and training statistics. Oversight of the training related performance of the cabin crew, enabling them to constantly deliver on safety, hospitality and service standards.
- Contracting of the third party training providers, setting expected techniques for training, conduct oversight of the third party training providers.
- Liaison with Cabin Operations Managers, Recruitment Managers, Planning in regards to organizing cabin crew Initial and Type Conversion and Differences Training for new cabin crew.
- Maintenance of cabin crew training records under the terms of the AOC, and liaise with the Administration team in regards to cabin crew training records and training viridities.
- Knowledge and experience in multi AOC operations and establishment of the new AOC. I had the honor to prepare the cabin crew training program for Wizz Air Abu Dhabi, becoming the first GCAA approved examiner in 2020. In 2022 I was part of the team who established Wizz Air Malta.
Cabin Crew Standardization Instructor
Wizz Air Hungary
05.2018 - 01.2021
- Provision of high quality coaching and continuous support for cabin crew trainers.
- Development of the training processes and best practices within the training department.
- Completion of the performance evaluations for cabin crew instructors and line trainers.
- Managerial experience - when deputizing the Cabin Crew Training Manager
in case of his absence. - Ensuring that all cabin crew trainers understand and comply with company SOPs
and training policies. Ensuring that all cabin crew trainers apply similar standards.
Cabin Crew Instructor
Wizz Air Hungary
05.2015 - 06.2018
- Training of multiple subjects on board the aircraft A320, 321 CEO/NEO or in the representative training
device. - To provide training services and checking to new and experienced cabin crew
members and to organize de-briefing sessions after training/checking events to
support trainee’s understanding of identified gaps in performance as well as the
potentials for future development. - To conduct proper documentation of training sessions and follow the
administration processes of training department. - To provide feedback on the performance of the crew members always applying just
culture and highest level of professionalism.
Cabin Crew Member
Wizz Air Hungary
05.2012 - 06.2015
- Coordination of all tasks and duties of the Cabin Crew Members supplying effective
leadership. - Support the Commander in managing of safe and efficient conduct of the flight
by performing my duties and general responsibilities. - Commanding all Cabin Crew members and passengers on the Commander’s behalf during
emergency situations. - Maintaining excellent customer service and brand representation.
Education
Master of Science - Air Navigation, Engineering, Air Traffic Control
State Flight Academy of Ukraine
Kirovograd, Ukraine06.2012
Skills
- Project Management
- Corporate Leadership
- Training Methods and Methodologies
- Development of the Training Programs
- Competency Based Training and assessment
Certification
- Aviation English - ICAO Level 5
- Airbus A320 Type (4 days intensive type training at Airbus factory) 2018, Toulouse
- Efficiency (Training by Grow Group; 2 days) 2019, Budapest
- Coaching for Performance (External provider; tailored course for aviation environment) 2020, Budapest
- Leadership training for aviation managers (Frow Group) 2023, Budapest
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Hungarian
Elementary (A2)
Timeline
Cabin Crew Training Manager
Wizz Air Hungary
01.2021 - Current
Cabin Crew Standardization Instructor
Wizz Air Hungary
05.2018 - 01.2021
Cabin Crew Instructor
Wizz Air Hungary
05.2015 - 06.2018
Cabin Crew Member
Wizz Air Hungary
05.2012 - 06.2015
Master of Science - Air Navigation, Engineering, Air Traffic Control
State Flight Academy of Ukraine
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