Oleg Ilyine De Liamchine
DevOps Engineer
Arlon
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Network & Systems Engineer
FOREM
LIège
09.2019 - 08.2021
- Longtime training (12 months) + Internship period (12 months) with FOREM firm
- Performed virtual machine provisioning and VM priority setup.
- Applied tier-isolation best practices to support multi-tier architectures.
- Established robust infrastructure and data capacity for new applications.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
Service Desk Specialist
AUSY - (PwC as Client)
Luxembourg
12.2021 - Current
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Service Desk Specialist
AUSY - (Baloîse as Client)
Bertrange
12.2021 - Current
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Education
Bachelor of Science - IT Management
ECI Ecole De Promotion Sociale
Liège 09.2019 - 06.2021
Skills
Virtualization
undefinedTimeline
Service Desk Specialist
AUSY - (PwC as Client)
12.2021 - Current
Service Desk Specialist
AUSY - (Baloîse as Client)
12.2021 - Current
Network & Systems Engineer
FOREM
09.2019 - 08.2021
Bachelor of Science - IT Management
ECI Ecole De Promotion Sociale
09.2019 - 06.2021
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