Noher Elkeden
Front Office Agent
Berlin
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Dedicated Front Office Agent maintaining professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Front Office Agent
Intercityhotel Berlin Hauptbahnhof
10.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions
- Assisted clients with daily living needs
- Managed reservations and cancellations, ensuring accuracy in all data entry
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Apprenticeship - Hotelmanagement
Brillat-Savarin-Schule
Buschallee 23A, 13088 Berlin 04.2001 -
High School Diploma -
Deutsche Schule Madrid
Madrid, Spain 04.2001 -
Skills
Guest Relations
Strong Problem Solver
Active Listening
Adaptability
Decision-Making
Teamwork and Collaboration
Timeline
Front Office Agent
Intercityhotel Berlin Hauptbahnhof
10.2019 - Current
Apprenticeship - Hotelmanagement
Brillat-Savarin-Schule
04.2001 -
High School Diploma -
Deutsche Schule Madrid
04.2001 -