Noah Toroman
Berlin
Summary
Customer focused professional with a background in fine dining service management and Michelin star kitchens. Known for delivering premium service experiences, resolving issues under pressure, and leading with empathy and precision. Adept at communication, problem solving, and maintaining high standards in fast paced environments. Now looking to bring hospitality level care and attention to detail into a new, service oriented role.
Overview
4
4
years of professional experience
Work History
Pastry Chef
Croissant Couture
03.2024 - 07.2025
- Assisted in preparing and decorating pastries, ensuring presentation met quality standards.
- Adapted quickly to feedback, refining techniques to improve pastry quality and efficiency.
- Supported team by organizing ingredients and supplies for efficient production workflow.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
Junior Chef
Maistra D.d., Cap Aureo Signature Restaurant
11.2022 - 01.2024
- Prepared and plated dishes according to established recipes and presentation standards.
- Participated in daily prep tasks, enhancing overall kitchen productivity and workflow efficiency.
- Provided excellent customer service when interacting with guests during special requests or dietary restrictions inquiries.
- Assisted in inventory management, tracking ingredient usage and minimizing waste.
- Collaborated with team members to maintain efficient kitchen operations during peak service hours.
- Supported menu planning by contributing innovative ideas for seasonal offerings.
Service Manager
Grand Blue Partner D.o.o., Arigato Japanese Cuisine
04.2021 - 09.2022
- Resolved customer complaints promptly, improving overall service experience and retention rates.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and implemented standard operating procedures to streamline workflow processes.
Education
High School Diploma -
Berlin Bilingual School
Berlin03-2021
Skills
- Communication & Interpersonal Skills
- Problem Solving Under Pressure
- Attention to Detail
- Conflict Resolution & Complaint Handling
- Time & Priority Management
- Empathy & Emotional Intelligence
- Hospitality-Inspired Service Mindset
- Team Leadership & Collaboration
- Tech Adaptability & Fast Learner
- Multilingual Communication
- Cultural Sensitivity
- Brand Representation
Languages
English
Bilingual or Proficient (C2)
Croatian
Bilingual or Proficient (C2)
German
Intermediate (B1)
French
Elementary (A2)
Timeline
Pastry Chef
Croissant Couture
03.2024 - 07.2025
Junior Chef
Maistra D.d., Cap Aureo Signature Restaurant
11.2022 - 01.2024
Service Manager
Grand Blue Partner D.o.o., Arigato Japanese Cuisine
04.2021 - 09.2022
High School Diploma -
Berlin Bilingual School