NIVARANI BRAHMA
Kapellen
Summary
I am a qualified customer and guest service associate with 5 years of experience in hospitality and Airline industry and have strong ability of multi tasking, excellent communication, team player and problem solver.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales assistant
Berskha
05.2021 - 05.2022
- Verkoopster in Berskha Wijnegem from 19th October 2021 till 19th May 2022.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Flight attendant
Jet Airways
07.2013 - 07.2015
- received two years of experience as flight attendant.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Delivered food and beverage service, reading material and other in-flight services.
- Welcomed passengers aboard and provided overview of safety procedures.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Guest Service Associate
Far Eastern Cuisine Private Limited
02.2011 - 04.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
02.2011 - 04.2013
Education
High School
Jawahar Navodaya Vidyalaya
Sonitpur, Assam2008
Successfully completed Inburgering programma and Nederlands Les A1 and A2 with -
Inburgering Antwerpen
02.2021
Masters - International Relations
Webster University
Leiden Netherlands 05.2019
Bachelor degree - Hotel Management Catering Technology & Tourism
Subhas Bose Institute of HotelManagement, Punjab Technical University,
Kolkata 2011
Skills
- TECHNICAL SKILLS
- Complete knowledge and have working experience wit Ms Excel and Ms word
- PowerPoint, Email, Web and Social skills, Presentations
- Cash Handling
- Materials Preparation and Presentation
- Restock Shelves
- Office Supplies and Inventory
- Payment Processing
- Answering Customer Questions
- Serve Customers
- Cash Register Operation
- Hospitality and Accommodation
- Guest Experiences
- Stocking and Replenishing
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Nepali
Advanced (C1)
Dutch
Intermediate (B1)
French
Beginner (A1)
Additional Information
Personal Minutiae
Husband's Name : Stefan Hermans.
Permanent Address : Akkerstraat 87
Kapellen Belgium.
Date of Birth : 11/05/1990.
Nationality : INDIAN
Hobbies : Cooking, Gardening, & Travelling.
Certification
- Completed certificate course in In - flight Services from Jet Airways Training Center on 19 -07-2013.
- Completed and received certificate of excellence on 22 weeks of industrial training in Hotel Raintree Chennai under Ceebros Company from 20th April 2010 to 15th September 2010.
Timeline
Sales assistant
Berskha
05.2021 - 05.2022
Flight attendant
Jet Airways
07.2013 - 07.2015
Guest Service Associate
Far Eastern Cuisine Private Limited
02.2011 - 04.2013
02.2011 - 04.2013
High School
Jawahar Navodaya Vidyalaya
Successfully completed Inburgering programma and Nederlands Les A1 and A2 with -
Inburgering Antwerpen
Masters - International Relations
Webster University
Bachelor degree - Hotel Management Catering Technology & Tourism
Subhas Bose Institute of HotelManagement, Punjab Technical University,
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