Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Languages
Informations complémentaires
Chronologie
Generic

Nisrine Ibn El Cadi

Sint-Pieters-Leeuw

Profil professionnel

I possess the professional qualities required to contribute effectively to your firm. I am dynamic, punctual, highly organized, and a committed team player with versatile skills. Both autonomous and personable, I integrate seamlessly into a team environment and adapt quickly to new responsibilities. I am confident in my ability to successfully carry out the various duties you may entrust to me.

Furthermore, my strong interpersonal skills, collaborative mindset, and keen sense of organization enable me to work efficiently and become fully operational in a short period of time. I would therefore welcome the opportunity to place my competencies at the service of your firm.

Vue d'ensemble

7
7
years of professional experience

Expérience

Customer Service Agent

Homeras
Brussels
2025.12 - 2025.12
  • Handling customer inquiries and complaints by phone and email.
  • Managing disputes and resolving issues in accordance with company procedures.
  • Actively listening to customers’ concerns in order to provide accurate and appropriate responses.

Service Voucher Consultant (domestic service)

XLG
Halle
2025.07 - 2025.10
  • Operations & Customer Service Management

Consultant

Randstad Professionals
2024.01 - 2025.02
  • Supporting companies in their projects
  • Assisting businesses with their projects
  • Providing guidance to companies in their project development

Passenger Service Agent

Brussels Airlines
Zaventem
2018.10 - 2023.11
  • Check-in + boarding

Call center

STIB-MIVB
Brussels
2020.07 - 2020.07
  • Guiding users to identify optimal routes during the Tour de France
  • Addressing questions and providing effective solutions to any issues

Formation

Bachelor - Organisation & Management

Erasmushogeschool
Brussels
Janv. 2023 - Sept. 2023

Bachelor - Applied Languages

VUB
Brussels
Sept. 2020 - Sept. 2022

Certificate of Upper Secondary Education - Human Sciences

Sint-Niklaasinstituut
Anderlecht
Sept. 2013 - Juin 2018

Bachelor - Business Administration

KU Leuven
Brussels
Sept. 2018 - Janv. 2020

Compétences

  • Client relationship management
  • Diplomacy
  • Critical thinking
  • Efficiency in handling requests
  • Problem-solving skills
  • Adaptability to diverse situations

Languages

French, Dutch
Langue maternelle
English
Courant
Arabic
Intermédiaire
German
Notions

Informations complémentaires

  • Passionate about traveling and discovering new cultures
  • English boxing

Chronologie

Customer Service Agent

Homeras
2025.12 - 2025.12

Service Voucher Consultant (domestic service)

XLG
2025.07 - 2025.10

Consultant

Randstad Professionals
2024.01 - 2025.02

Call center

STIB-MIVB
2020.07 - 2020.07

Passenger Service Agent

Brussels Airlines
2018.10 - 2023.11

Bachelor - Organisation & Management

Erasmushogeschool
Janv. 2023 - Sept. 2023

Bachelor - Applied Languages

VUB
Sept. 2020 - Sept. 2022

Certificate of Upper Secondary Education - Human Sciences

Sint-Niklaasinstituut
Sept. 2013 - Juin 2018

Bachelor - Business Administration

KU Leuven
Sept. 2018 - Janv. 2020
Nisrine Ibn El Cadi