Nishant Arora
Mechelen
Summary
Dynamic IT Operations Engineer with a proven track record at Tech Mahindra, specializing in Release Management and IT Operations. Excelled in fast-paced environments, ensuring optimal application performance and deploying critical updates with zero downtime. Skilled in Incident Management and fostering teamwork, I bring a blend of technical expertise and collaborative spirit to drive success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Operations Engineer
Tech Mahindra
Mechelen
05.2019 - Current
Company Overview:
Tech Mahindra is an Indian multinational information technology services and consulting company
Roles and Responsibilities:
- Senior IT Operations Engineer deputed onsite for Belgium's one of the largest service provider-Telenet
- Ample experience in Release management and deployments in Production and Non production environments
- Using CI/CD tools like Jenkins, Ansible, Teamcity, Openshift
- Repositories used – Github and Bitbucket
- Monitoring tools like Dynatrace, Microfocus OBM, Kibana Elastic, Griffana and Data Miner
- Expertise in Automic UC4 tool
- Job Scheduling and automation of scripts
- Knowledge of unix shell scripting, bash scripting
- Responsible for critical applications sanity and health and make sure all applications are UP and Running and No downtime of services
- Making weekly and monthly analysis reports
- Co-ordinating with Technical teams to resolve critical issues
- Tech Mahindra is an Indian multinational information technology services and consulting company
L2 Application Support
BASE Mobile
05.2015 - 06.2019
- Company Overview: Telecom
- Worked as L2 application support for Belgian Telecom giant BASE formerly known as KPNG
- Right from server monitoring to the deployment of new codes and releases in the backend and front applications
- Got knowledge of CI/CD tools in this project and nurtured my technical skills and found a roadmap to DevOps and IT ops engineering in the project
- Telecom
Technical Support Engineer
Bell Canada
01.2011 - 01.2015
- Company Overview: Fixed Line Telephony
- Worked as a technical support engineer for Bell Canada where activation of customers were done using legacy linux framework and scripts
- Got ample knowledge of unix basics in this project
- Fixed Line Telephony
Education
Master In Computer Applications (Distance) - Computer Science
EIPS
India03-2015
Bachelor in Computer Applications - Computer And Information Systems
Guru Nanak University
India05-2011
Skills
- Incident Management
- Release Management
- Patch Deployment
- Unix Shell Scripting
Projects
Telenet:- 07/2019 - Ongoing
Got promoted in the project and currently on deputation at client location in Belgium. While BASE was acquired by parent company Telenet and I got new role of IT Operations engineer. My key roles are to automate day to day tasks and scripts by using Job Scheduling tool like Automic UC4, keep things alive in the Production environment by continuous monitoring of agent based tools Dynatrace and OBM, coordinating with developers and Testers for bug fixing. Me and my team are responsible for the deployment for every new release on at least 5 Non production environments before its finally gets live on Production environment which is done by onsite engineers including me using various deployment tools.
BASE Mobile 05/2015 - 06/2019
Telecom Worked as L2 application support for Belgian Telecom giant BASE formerly known as KPNG. Right from server monitoring to the deployment of new codes and releases in the backend and front applications. Got knowledge of CI/CD tools in this project and nurtured my technical skills and found a roadmap to DevOps and IT ops engineering in the project.
Bell Canada - 11/2011 - 2015
Fixed Line Telephony Worked as a technical support engineer for Bell Canada where avtivation of customers were done using legacy linux framework and scripts. Got ample knowledge of unix basics in this project.
Languages
English, Native
Phone
+32, 467779220
Certification
- AWS Cloud Practitioner : 2023
- JAMF 100 :2024
Timeline
IT Operations Engineer
Tech Mahindra
05.2019 - Current
L2 Application Support
BASE Mobile
05.2015 - 06.2019
Technical Support Engineer
Bell Canada
01.2011 - 01.2015
Master In Computer Applications (Distance) - Computer Science
EIPS
Bachelor in Computer Applications - Computer And Information Systems
Guru Nanak University
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra