Nina Camille Cusumano
Waterloo
Summary
Customer support specialist with strong experience in client-facing roles across media and hospitality. Skilled at handling high-pressure environments, troubleshooting issues, and delivering clear, empathetic communication. Adept at managing schedules, coordinating with diverse stakeholders, and ensuring seamless operations in fast-paced international settings.
Overview
7
7
years of professional experience
Work History
Hostess & Customer Support (Part-Time)
High Facility
09.2022 - Current
- Provided front-desk reception, information, and client care during corporate and cultural events.
- Handled customer requests, complaints, and redirection with professionalism.
- Assisted international visitors, adapting communication to cultural and language differences.
Client Coordinator
RTBF - Belgium (Broadcasting)
01.2020 - Current
- Managed high-profile guests (politicians, journalists, artists) during live shows and debates.
- Coordinated schedules, logistics, and access control for studio events.
- Delivered client-facing support in French and English under strict time pressure.
Administrative Assistant (Internship) – Healthcare
Hopital Erasme
09.2018 - 09.2020
- Processed client records and coordinated with medical staff.
- Scheduled appointments and managed data entry with accuracy.
- Learned basic healthcare terminology and confidentiality standards.
Education
Bachelor - Physiotherapy
Université Libre De Bruxelles
Brussels, BelgiumSkills
- Customer Support (phone, email, live chat)
- Problem-solving and conflict resolution
- CRM & scheduling systems
- B2B client relations
- Multilingual : French (native), English (Fluent), Spanish (strong comprehension)
- Time zone flexibility and remote callaboration
Additional
- Comfortable working night shifts aligned with U.S. time zones
- Strong adaptability and resilience in fast-paced, remote-first environments
Timeline
Hostess & Customer Support (Part-Time)
High Facility
09.2022 - Current
Client Coordinator
RTBF - Belgium (Broadcasting)
01.2020 - Current
Administrative Assistant (Internship) – Healthcare
Hopital Erasme
09.2018 - 09.2020
Bachelor - Physiotherapy
Université Libre De Bruxelles