Niels De Smet

Saint-Gilles

Summary

Dynamic hospitality professional with over 5 years of experience in high-pressure bar and service settings. Demonstrated expertise in team leadership, optimizing speed-of-service, and enhancing guest satisfaction. Trilingual in Dutch, English, and French, with a strong creative vision ready to contribute to Joe & The Juice's vibrant culture.

Overview

Languages

years of professional experience

Work History

Bartender / Shift Leader

O’Reilly’s Irish Pub

Brussels

01.2022 - Current

Lead shift operations, coordinate floor staff, and train new team members to maintain high service standards.
Managed high-volume beverage preparation and front-of-house operations, ensuring timely service in a fast-paced international pub.
Handled POS transactions, cash management, and order entry with precision, maintaining operational flow under pressure.
Resolved customer feedback and unexpected operational issues promptly, enhancing guest satisfaction and loyalty.
Deliver seamless trilingual guest experiences in Dutch, English, and French during peak hours.

Service Staff

Hotond Hotel & Grill

Kluisbergen

01.2019 - 01.2021

Delivered attentive food and beverage service, enhancing guest experience for international and local patrons.
Collaborated in high-volume team shifts, ensuring efficient order fulfilment and maximising table turnover.
Maintained high standards of cleanliness and venue presentation, contributing to overall guest satisfaction.

Education

Secondary Education Diploma - Multimedia & Graphic Design

VISO

Ghent

Skills

Beverage preparation
POS & Cash Handling
Cash management
Order accuracy
Fast-Paced Service
Shift Leadership

Team leadership
Customer Experience
Problem Solving
Google Workspace
Adobe Creative Suite
HTML / CSS

Languages

Dutch

Proficient

English