Nicolás Lozano
Berlin
Summary
Versatile professional with a proven track record in Music performance, teaching, customer assistance and problem-solving. Demonstrates strong leadership and creativity, enhancing learning environments and customer experiences across educational and sales roles. Skilled in customer engagement and long processes leadership, with a commitment to professional development and achievement.
Experience working with children, under pressure, with large audiences and in multidisciplinary environments.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Sales Agent
Teleperformance
06.2024 - 08.2024
- Assisted call-in customers helping them to find the best option for hotel acomodations.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
Teacher
Imaginarte S.A.S.
07.2023 - 04.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed processes effectively, building a connection with the instrument that led the student to keep looking for improvement
- Managed processes of other learning areas, working hand in hand with the Abeka online institute.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication about student's educational journeys.
Teacher
Musicala S.A.S.
04.2022 - 01.2024
- Mentored students boosting their confidence and performance skills.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
- Participated in professional development opportunities to stay current on best practices in music education, enriching both teaching skills and curriculum offerings.
- Kept a record of processes in order to ensure communication and keep the improvement workflows up to date
Exhibitor
Granja Limbalú
08.2021 - 03.2022
- Provided exceptional customer service, addressing inquiries from visitors professionally and promptly.
- Enhanced exhibitor visibility by strategically designing and setting up attention-grabbing displays.
- Leaded groups of 20-30 students and teachers though the different stations, explaining the basic of animal and nature care
Customer Support Specialist
Teleperformance
02.2021 - 08.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Guided Customers through technical support DIY processes of security devices.
Teacher
Escuela De Musica Crescendo
08.2018 - 12.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Handled groups of 5-20 students in theory classes.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Guided students of all ages through learning processes of Guitar, piano and drums.
Education
MBA - Media Communication & Management: Music Management
Macromedia University of Applied Sciences
Berlin, Germany 05.2001 -
Technical Course - Mixology And Bar Administration
Politecnico Grancolombiano
Bogotá - Colombia 05.2001 -
Bachelor of Arts - Músic
Universidad Sergio Arboleda
Bogotá - Colombia 05.2001 -
Skills
Customer assistance
Problem-solving skills
Strong leadership skills
Creativity and artistry
Merchandise display creativity
ESL- english as second language
Student engagement
Curriculum implementation
Sales proposals
Guest management
Beverage preparation
Suggestive selling
Professional attitude
Setting up equipment
Teaching experience
Music contract negotiation
Music marketing strategies
Storytelling through music
Timeline
Sales Agent
Teleperformance
06.2024 - 08.2024
Teacher
Imaginarte S.A.S.
07.2023 - 04.2024
Teacher
Musicala S.A.S.
04.2022 - 01.2024
Exhibitor
Granja Limbalú
08.2021 - 03.2022
Customer Support Specialist
Teleperformance
02.2021 - 08.2021
Teacher
Escuela De Musica Crescendo
08.2018 - 12.2020
MBA - Media Communication & Management: Music Management
Macromedia University of Applied Sciences
05.2001 -
Technical Course - Mixology And Bar Administration
Politecnico Grancolombiano
05.2001 -
Bachelor of Arts - Músic
Universidad Sergio Arboleda
05.2001 -
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