Nicola Towers
Hasselt,Belgium
Summary
Dedicated, energetic and proactive team member with an extensive foundation in providing outstanding customer service including the civil aviation industry. Adaptable and committed to continuous improvement. Successful at managing multiple tasks with a positive and inclusive approach. Demonstrates exceptional time management and reliability. Confidently ensures safety compliance and effective problem resolution seeking opportunity to utilise skills in a dynamic environment.
Overview
28
28
years of professional experience
Work history
Household Help
Helan Huishoudhulp
Hasselt, Belgium
12.2022 - Current
- Built trusted relationships with clients to support well-being at home and improve work/life balance ensuring ongoing customer loyalty.
- Performed punctual task completion inside tight time schedules while identifying changing customer requirements.
- Practiced discretion regarding sensitive information to maintain family privacy.
Front of House Team Member
Restaurant Klost'r
Riemst, Belgium
10.2020 - 05.2022
- Greeted guests warmly upon arrival, created a welcoming atmosphere.
- Facilitated a positive gastronomic dining experience while managing the needs of multiple customers.
- Confidently managed customer expectations by actively listening and provided positive solutions.
- Communicated effectively with the kitchen team to ensure excellent customer service resulting in a Gault and Millau award nomination 'Discovery of Flanders 2022' scoring an initial 13.5/20.
- Guided new team members in service standards and compliance with food and hygiene regulations.
Cabin Crew Member
British Airways
London, Heathrow
12.1997 - 07.2020
- Consistently delivered premium service to customers across all cabins in accordance with company values on both short and long haul routes.
- Embraced working with team members and customers from diverse multicultural backgrounds to foster an inclusive work environment.
- Demonstrated professionalism while handling multiple responsibilities resulting in excellent inflight service which was recognised by customers through the 'Golden Ticket' initiative.
- Maintained safety standard compliance through ongoing training.
Education
Bachelor of Arts (Hons) - Business Studies
Liverpool John Moores University
Liverpool, United Kingdom 09/1993 - 05/1997
Skills
- Team Work
- Communication
- Empathy
- Problem Solving
- Proactive
- Adaptability
- Time Management
Languages
English
Native
Dutch
Intermediate (B1)
French
Elementary
References
References available upon request.
Accomplishments
In 2022 I attained Belgian citizenship through attendance and completion of the national integration course. Inspired by this learning experience I obtained a CELTA qualification in Teaching English to Speakers of Other Languages.
Timeline
Household Help
Helan Huishoudhulp
12.2022 - Current
Front of House Team Member
Restaurant Klost'r
10.2020 - 05.2022
Cabin Crew Member
British Airways
12.1997 - 07.2020
Bachelor of Arts (Hons) - Business Studies
Liverpool John Moores University
09/1993 - 05/1997