Nicky Vercruysse
Lierde
Summary
Experienced, independent and thoughtful junior employee who loves a job where stability is possible with sufficient variety. An employee who keeps his cool, even when things are hectic. He shifts at the right speed and picks things up independently. Willing to share knowledge where he can and learn where necessary.
Overview
4
4
years of professional experience
Work History
System Administrator
UViON
Oudenaarde
07.2025 - 09.2025
- Preconfigured laptops (95% Lenovo ThinkPads, sometimes Dell) and computers (95% minicomputers, sometimes towers) via PowerShell script, using checklist in AutoTask and adding 16GB of RAM.
- Managed backups with Synology Drive for cloud solution NAS and hyper backup, and used Macrium Reflect for local backups.
- Test restores: Testing that backups have been performed properly. Use Backup restore to restore specific files.
- WatchGuard firewall and WatchGuard System Manager for reviewing existing licenses, configurations, rebooting firewall and unblocking IP addresses.
- Panda Cloud Systems Management (PCSM) and Panda antivirus. PCSM for remote checking of information device, creating alerts and remote takeover. Panda antivirus for proper security device.
- OpenVPN: perform profile adjustments and connection tests.
- Office 365 Admin Center for user creation/review and MFA (authentication method) customizations.
- AutoTask as a ticketing system. Extensive information for ticket, making total hours visible and entering leave days.
- ITGlue as a database for customer info. Usually used for checking logins and existing devices.
- Coordinated communication with customers' IT partners to ensure technical support and solutions.
- Solve equipment problems software wise by performing updates Windows, Lenovo Advantage or Dell Support.
- 3CX General Telephony.
- Chatgpt as an AI tool.
First Line Support Engineer
Carfac
Oudenaarde
10.2023 - 12.2024
- Company overview: Carfac is a rolling stock management software (garage owners, truck fleet managers, etc.). Carfac is the software department of Fraeye Group.
- Customer Support
- Ticketing (scheduling tasks and appointments)
- Dealing with customers
- Analyzed and solved customer problems, improving customer satisfaction
- Explain software functionalities and procedures to customers, leading to faster issue resolution
- Back end technical support (control services, task management, logging)
- Performing and testing software upgrades
- Passing on information and keeping in touch with customers' IT partners
- Setting priorities
- Coordinated escalation of complex issues to 2nd and 3rd line support, contributing to effective issue handling
- Flexible working
- Checking and configuring printers
- Bugreporting
- Technical knowledge: Windows Services, Linkus; Outlook; Teamviewer; WeTransfer; TOPdesk; database management via Dbeaver + Advantage database architect, PostgreSQL
Internship
Direct
Ronse
02.2022 - 05.2022
- Staging laptops via WDS for customers and for the internal team
- Configuration windows servers (domain controller, backups aka slaves, hyper-V,...)
- Learned a lot about helpdesk cloud managed network and server management (N-Able-N-Central for remote management, learned a lot about ConnectWise from BrightGauge for ticketing and contact between customer and helpdesk employee)
- Learn how to use ITGlue for documentation windows server virtual machines
- Learned a lot about Whale, the company's internal documentation service of Whale.io
- Learned a lot about the freeware KeePass for managing passwords internally and with customers
Education
System and Network Management -
Hogent
Gent06-2023
Programming Graduate -
Hogent
Gent06-2020
Social Work Bachelor -
HoGent
Gent06-2019
Humanities And Social Sciences -
KA
Geraardsbergen06-2018
Skills
- Windows Servers Configuration
- Linux server configuration
- Server Core configuration
- Windows Automation via Powershell
- Virtualization via VMware
- Workstation Pro Virtualization via Hyper-V
- Virtualization via VirtualBox
- SQL Server database installation and management
- Installation and management of the MySQL database
- Network configuration
- Cisco FortiGate firewall configurations
- PfSense firewall configurations
- Setting up FortiGate VPN
- Setting up PfSense VPN Network traffic control
- Wireless LAN controller
- Wireless Router Redundancy via multilayer switches
- Security configuration
- Office 365 troubleshooting
- Remote management
- Azure Cloud
- Powershell
- Perform staging/preconfigurations
- User management
- Independent Communicative Team player
- Stress resistant
- Open to feedback
- Responsible
- Customer-oriented
- Multitasking
Personal Information
- Date of Birth: 7 February 2000
- Marital Status: Single
- Nationality: Belgian
Languages
- Dutch
- English
- French
Hobbies and Interests
- Youth movement until 2018 (chiro and scouts)
- Gaming
- Movies
- Series
- Going out with family & friends
Timeline
System Administrator
UViON
07.2025 - 09.2025
First Line Support Engineer
Carfac
10.2023 - 12.2024
Internship
Direct
02.2022 - 05.2022
System and Network Management -
Hogent
Programming Graduate -
Hogent
Social Work Bachelor -
HoGent
Humanities And Social Sciences -
KA