Nicky Eraerts
Wespelaar
Summary
Accomplished Technical Advisor and Trainer with a proven track record at Hyundai Belux and D'Ieteren Automotive, specializing in technical support and training development. Expert in coaching, significantly enhance dealer network capabilities and technical knowledge. Renowned for innovative training methods and effective problem-solving, consistently deliver impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Advisor
Hyundai Belux
07.2008 - 07.2013
- Providing technical support to dealer network for guidance in fault finding. Both remote and in-the-field (flying doctor).
- Monitoring quality issues based on reports from warranty interventions, gathering relevant information, and reporting to the R&D department of the manufacturer.
- Handling technical communication with end customers, insurance experts, and lawyers.
- Consulting with Technical Support department of European HQ for ongoing cases.
- Cataloging and following up on technical product information and product improvements from manufacturer and distributing them to dealer network.
- Preparing internal technical documentation and quality control of manufacturer’s technical documentation.
- Providing technical training and coaching to technicians.
- Keeping up-to-date and developing personal knowledge by attending training sessions at manufacturer.
Technical Trainer Volkswagen
D'Ieteren Automotive - D'Ieteren Academy
08.2013 - 10.2016
- Developing and keeping technical training up-to-date based on manufacturer’s guidelines and wishes of the dealer network and internal stakeholders, with a focus on a practical learning experience.
- Administrative follow-up of training in LMS system.
- Keeping up-to-date and developing personal knowledge by attending training sessions at manufacturer.
Technical Trainer Porsche
D'Ieteren Automotive - D'Ieteren Academy
10.2016 - Current
- Developing and keeping technical training up-to-date based on manufacturer’s guidelines and wishes of the dealer network and internal stakeholders, with a focus on a practical learning experience.
- Administrative follow-up of training in the LMS system.
- Keeping up-to-date and developing personal knowledge by attending training sessions at manufacturer.
- Following up on training and certification tracks of technicians in Porsche LMS system.
- Administration of training sessions in Porsche LMS system.
- Preparing invoicing for technical training.
- Setting up training schedule in consultation with Porsche Import and Training Coordinator of Porsche Centres.
- Conducting dealer visits for organization and planning of technical training.
- Assisting and mentoring external Technical Trainer Porsche.
- Budgeting and monitoring operational budget for technical training in consultation with Technical Competence Manager at Porsche Import.
- Communicating with Porsche AG about technical issues and proposals for improving Porsche LMS system.
- Developing new training methods and tools and improvements in training content and rollout of certification programs, both within Porsche Import and with Porsche AG.
- Administration and coordination of training courses organized by Porsche AG (Porsche Classic and High Voltage Expert training courses).
- Supporting Technical Product Specialists at Porsche Import.
Education
Professional Bachelor - Automotive Technology
Thomas More Hogeschool - Campus De Nayer
Sint-Katelijne-Waver06.2008
Skills
- Assessment skills
- Schematic understanding
- Feedback implementation
- Creativity and Innovation
- Learning Management Systems
- Materials Preparation
- Training Evaluation
- Assessments experience
- Expertise in Technology
- Problem-Solving
- Learning Strategies
- Coaching and Mentoring
Certification
- Certified Porsche Service Trainer
Languages
Dutch
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
English
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Technical Trainer Porsche
D'Ieteren Automotive - D'Ieteren Academy
10.2016 - Current
Technical Trainer Volkswagen
D'Ieteren Automotive - D'Ieteren Academy
08.2013 - 10.2016
Technical Advisor
Hyundai Belux
07.2008 - 07.2013
Professional Bachelor - Automotive Technology
Thomas More Hogeschool - Campus De Nayer
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