Nichola Saunders
Hohenberg
Summary
Dynamic former Small Business Owner of Sweet EsSaunce Catering, adept in operations management and team building. Excelled in maximizing brand identity through innovative marketing, leading to a high project success rate. Skilled in financial management and employee development, consistently enhancing revenue and fostering strong customer relationships. Demonstrated excellence in vendor relations and budget management, ensuring sustainable business growth.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Sweet EsSaunce Catering
09.2012 - Current
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Conducted performance evaluations and provided constructive feedback to employees.
- Monitored daily cash intake, revenue depostis, andinventory shrinkage.
Education
No Degree - Culinary Operations
Auguste Escoffier School of Culinary Arts
Boulder, Colorado11-2023
Associate of Arts - Applied Psychology
Pierce College
Lakewood, Washington12-2013
Associate of Arts - Applied Psychology
Pierce COllege
Lakewood, Washington12-2013
Skills
- Team building
- Sales oversight
- Vision implementation
- Operations management
- Vendor relations
- Accounting oversight
- Small business operations
- Budget management
- Financial administration
- Financial management
- Financial planning
- Employee development
Timeline
Small Business Owner
Sweet EsSaunce Catering
09.2012 - Current
No Degree - Culinary Operations
Auguste Escoffier School of Culinary Arts
Associate of Arts - Applied Psychology
Pierce College
Associate of Arts - Applied Psychology
Pierce COllege
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