Nelson Calipes
Forest,Belgium
Summary
Driven professional with knack for strategic planning and team leadership, well-suited for Operations Manager role. Skilled in project management and process optimisation, with strong communication and problem-solving abilities. Ready to streamline operations and elevate organisational performance.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Movley
New York, United States of America
07.2022 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Identified bottlenecks, implemented solutions, increased productivity.
- Optimised workflow procedures with strategic planning and team coordination.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Operations Manager
Accenture, Inc.
Quezon City, Philippines
10.2015 - 05.2021
- Frictionless management of daily operations with 90 FTEs maintaining green SLAs and KPIs.
- Traveled multiple times to the client site (USA) to project manage new scope addition.
- Drafted service level agreement and KPI calculations.
- Secured client agreement to add 10 people to the team.
- Implemented process improvement that resulted to 4 FTEs release.
- Spearheaded in conducting entitlement study across process scope to identify process improvements and innovations.
- Designed the MBR, QBR, and year in review deck for the client.
- Leading regular client steerco meeting and status presentation to stakeholders.
Supervisor
Accenture, Inc.
Mandaluyong City, Philippines
02.2009 - 10.2015
- Assigned to supervised a team with 20 headcount doing majority of invoice issue resolution, intercompany invoices processing, credit memo collection and accounts payable manual rush processing.
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
Accounting Data Analyst
Accenture, Inc.
Mandaluyong City, Philippines
11.2008 - 02.2009
- Assigned to do general ledger code assigning/journalizing for Accounts Payable team.
- Improved data quality by implementing structured validation checks.
- Managed confidential databases, ensured secure handling of sensitive information.
Education
Bachelor of Science - Accountancy
University of Bohol
Philippines 06.2004 - 03.2008
Skills
- Leadership Skills
- Client Account Management
- Customer Relationship Building
- Project Management
- Operations Management
- Performance Management
- Process Mapping
- Service-level Agreements (SLA) Reporting
- Lean Six Sigma
- Data Storytelling
- Forecasting
Languages
English
Proficient (C2)
Affiliations
- Scuba Diving
- CrossFit
- Travel
Timeline
Operations Manager
Movley
07.2022 - Current
Operations Manager
Accenture, Inc.
10.2015 - 05.2021
Supervisor
Accenture, Inc.
02.2009 - 10.2015
Accounting Data Analyst
Accenture, Inc.
11.2008 - 02.2009
Bachelor of Science - Accountancy
University of Bohol
06.2004 - 03.2008
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