Nelli Zanyan

• Managed customer accounts for both individuals and businesses, opened bank accounts, provided loans, accepted deposits, and facilitated transactions.

• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.

• Ensured accurate management of interbank accounts, facilitating efficient international transactions and reconciliations.
• Conducted secure and reliable SWIFT transactions, ensuring timely and accurate transfer of funds between banks.
• Opened and processed letters of credit, meticulously checking all related documents throughout the transaction period to ensure compliance and accuracy. Managed the entire lifecycle of LC transactions, including document verification, payment processing, and adherence to regulatory requirements.
• Compiled comprehensive reports for the General Manager, providing insights and updates on transaction statuses, account balances, and operational efficiency.

• Built and maintained strong relationships with clients, providing expert advice and support for their international trade needs.
• Established and nurtured relationships with correspondent banks to facilitate smooth international transactions and collaborations.
• Managed numerous simultaneous assignments while maintaining a high level of organization and attention to detail.

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• Opened and managed a variety of bank accounts, ensuring accuracy and compliance with banking regulations.
• Provided expert consultation to clients on the best deposit options, helping them to make informed financial decisions and maximize their returns.
• Managed the allocation and servicing of safe deposit boxes, ensuring the security and confidentiality of clients' valuables.
• Offered personalized customer service, addressing client inquiries and resolving issues promptly to enhance customer satisfaction.
• Promoted and cross-sold banking products and services, including loans, credit cards, and investment options, to meet clients' financial needs.
• Processed various transactions, including fund transfers, bill payments, and withdrawals, with efficiency and accuracy.
• Assisted clients with account updates, such as changes to personal information, and provided support for online banking services.

• Developed and issued standardization certificates for clients, ensuring compliance with national and international standards.
• Accurately recorded journal entries for the accounting department, maintaining meticulous financial records.
• Verified the authenticity and accuracy of documents submitted for certification, ensuring all standards and regulations were met.