Nejma Karroua
Ganshoren
Summary
Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native French speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Takeaway
01.2021 - 01.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Documented customer service policies, scripts and procedures in Dutch.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Dutch-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
Cleaning Assistant
Delhaize Group
01.2019 - 01.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
Store Assistant
Albert Heijn
01.2017 - 01.2019
- Remained calm and composed in tense situations involving angry or upset customers.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Used in-store system to locate inventory and place special orders for customers.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Lyceum Martha Somers
Brussels, Belgium06-2019
Latijn - Mooderne Talen
Lyceum Martha Somers
Skills
- Word
- PowerPoint
- Excel
- Fluent Bilingualism
- Problem-Solving
- French translation
- Call center experience
- Customer Support
Personal Information
Date of Birth: 12/24/01
Timeline
Bilingual Customer Service Representative
Takeaway
01.2021 - 01.2023
Cleaning Assistant
Delhaize Group
01.2019 - 01.2020
Store Assistant
Albert Heijn
01.2017 - 01.2019
Latijn - Mooderne Talen
Lyceum Martha Somers
High School Diploma -
Lyceum Martha Somers
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