Neha Malla
Antwerp
Summary
Successful restaurant team player with strong background in FOH. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
FOH Team Member
Linder Hotel
02.2022 - 12.2023
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Participated in team meetings to discuss improvements in service and address any challenges faced during shifts.
- Streamlined breakfast setup, ensuring timely and efficient dining experience for guests.
- Maintained excellent attendance and punctuality, demonstrating commitment to success of team and establishment.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Kept up-to-date knowledge on current menu offerings, including daily specials and seasonal changes.
- Actively participated in pre-shift meetings to discuss goals, challenges, and expectations for each shift.
- Maintained clean and safe work environment.
- Monitored food quality and freshness throughout day.
Waitress
Zaowang Sushi & Art Bv
03.2015 - 12.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
School Diploma - Dutch Language Level 3.2
Encora
Antwerp09.2014
School Diploma - Dutch Language Level 1.1
Sint Lodewijk
Antwerp, Belgium09.2013
Bachelor of Arts - Business And Management
Tilottama Campus
Butwal, Nepal09.2012
High School Diploma -
Butwal Public School
Butwal, Nepal03.2010
Skills
- Time management
- Decision-making
- Product knowledge
- Positive attitude
- Event coordination
- Multitasking
- Active listening
- Problem-solving
- Customer service
- Attention to detail
- Excellent communication
- Interpersonal skills
- Computer literacy
- Team Collaboration
- Safe Food Handling
- Training and Mentoring
Languages
English
Advanced (C1)
Dutch
Advanced (C1)
French
Beginner (A1)
Timeline
FOH Team Member
Linder Hotel
02.2022 - 12.2023
Waitress
Zaowang Sushi & Art Bv
03.2015 - 12.2021
School Diploma - Dutch Language Level 3.2
Encora
School Diploma - Dutch Language Level 1.1
Sint Lodewijk
Bachelor of Arts - Business And Management
Tilottama Campus
High School Diploma -
Butwal Public School
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