Ndip Manyor Merelise
Customer Service Representative
Gent,Belgium
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Katoen Natie
Gent
10.2023 - 01.2024
- Received drivers and ensured they had the required documents they needed to load and travel with the products.
Customer Service Representative
Chicaparts Africa
Yaounde, Cameroon
02.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information
Sales Representative
PPG Cameron
05.2018 - 04.2019
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Customer Delivery Internship
Diageo, Guinness Cameroun S.A.
10.2017 - 04.2018
- Received and registered customers orders.
- Answered over 50 customer telephone calls and emails promptly to avoid on-hold wait times.
- Carried out Administrative task link to customer orders and delivery.
- Received trucks
Community Management Internship
LIFE AS A CM
07.2016 - 10.2016
- Manage customer online social media platforms.
- promptly responded to inquiries and complaints.
- Increased company sales by 10%
Warehouse Assistant Internship
Ndawara Highland Tea Estate
02.2016 - 05.2016
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Oversaw demand planning, purchasing, and logistics
Marketing Executive Officer Internship
Think Tank Plus
07.2015 - 10.2015
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed and implemented targeted digital strategy to improve business performance.
Customer Service Internship
Credit Foncier Du Cameroun (CFC) Buea
08.2014 - 07.2015
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Managed over 50 customer calls per day.
Education
Masters in Sociology -
Ghent University
01.2021 - 09.2023
Higher Professional Diploma in Logistics (Petroleum Logistics) -
Gulffield National Advanced School of Petroleum Limbe
Cameroon 01.2015 - 05.2017
BSc (Bachelor of Science Degree) in Journalism and Mass Communication -
University of Buea
Cameroon 01.2011 - 01.2014
GCE Advanced Level -
Bilingual Grammar School Ngaoundere
Cameroon 01.2010 - 01.2011
GCE Ordinary Level -
Bilingual Grammar School Ngaoundere
Cameroon 01.2003 - 01.2009
Skills
Microsoft Word
Active listening
Complaint resolution
Administrative support
Shipping procedures understanding
Strategic sales knowledge
CRM
Creative problem solving
Stock management
Staff education and training
Marketing
Payment management
Interests
Reading
Traveling
Surfing the internet
Music
Timeline
Administrative Assistant
Katoen Natie
10.2023 - 01.2024
Masters in Sociology -
Ghent University
01.2021 - 09.2023
Customer Service Representative
Chicaparts Africa
02.2020 - 08.2021
Sales Representative
PPG Cameron
05.2018 - 04.2019
Customer Delivery Internship
Diageo, Guinness Cameroun S.A.
10.2017 - 04.2018
Community Management Internship
LIFE AS A CM
07.2016 - 10.2016
Warehouse Assistant Internship
Ndawara Highland Tea Estate
02.2016 - 05.2016
Marketing Executive Officer Internship
Think Tank Plus
07.2015 - 10.2015
Higher Professional Diploma in Logistics (Petroleum Logistics) -
Gulffield National Advanced School of Petroleum Limbe
01.2015 - 05.2017
Customer Service Internship
Credit Foncier Du Cameroun (CFC) Buea
08.2014 - 07.2015
BSc (Bachelor of Science Degree) in Journalism and Mass Communication -
University of Buea
01.2011 - 01.2014
GCE Advanced Level -
Bilingual Grammar School Ngaoundere
01.2010 - 01.2011
GCE Ordinary Level -
Bilingual Grammar School Ngaoundere
01.2003 - 01.2009