Nataliia Fil
Brussels
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
B2B Account Manager
Akurateco
10.2022 - 09.2023
- Built relationships with 25 customers and community to establish long-term business growth.
- Control fulfillment of all technical requirements during setups of clients' systems and their merchants' integrations.
Customer Support Representative
Wirex
09.2020 - 08.2022
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Managed over 40 tickets per shift.
- Developed successful tactics to mentor newcomers and enhance skills of middle-level agents to optimize customer support delivery.
Customer Support Agent (Chinese/ English)
Ekingdom (IT Consulting / Services / Equipment Manufacturing)
01.2020 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Monitored system performance to identify potential issues.
China Launch Support Team Member
UVOTEAM
04.2019 - 12.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed 7 chats simultaneously.
- Collaborated with writers to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Humanities - Chinese Language And Literature
Borys Grinchenko Kyiv University
Kyiv, Ukraine06.2020
Skills
- Verbal and written communication
- Business Development and Planning
- Customer Billing
- Stuff Development
- Coaching and mentoring
- Analytical Problem Solver
- Microsoft Office Suite
- Atlassian Suite
- Zendesk/Freshdesk
- Postman
Languages
Ukranian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese
Upper intermediate (B2)
French
Intermediate (B1)
Dutch
Elementary (A2)
Volunteer Experience
- Volunteered at the send-off ceremony of the national Olympic team of Ukraine for the XXIII Winter Olympic Games of 2018
- Participated in the workshop with tour operators, as an interpreter (2018)
- Participated in the exhibition "Study abroad" organized by Study.ua, as an interpreter (2019)
Certification
Jilin University, International Chinese Language Teachers Scholarship Centre - Confucius scholarship student - Sep 2018 - Jan 2019
Timeline
B2B Account Manager
Akurateco
10.2022 - 09.2023
Customer Support Representative
Wirex
09.2020 - 08.2022
Customer Support Agent (Chinese/ English)
Ekingdom (IT Consulting / Services / Equipment Manufacturing)
01.2020 - 08.2020
China Launch Support Team Member
UVOTEAM
04.2019 - 12.2019
Bachelor of Humanities - Chinese Language And Literature
Borys Grinchenko Kyiv University
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