Nancy Emma Van Hee

Personal Assistant

Dokter Joos

05.2009 - Current

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication with patients.
Scheduling appointments for patients.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
Assisted in preparing detailed reports for management, enabling informed decision-making.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.