Najate Derdaoui
Roosdaal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Home and Consumer Finance Expert
Belfius Bank
09.2020 - Current
- Collected all financial information for the mortgage and verified accuracy in system.
- Front Office
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Conducted financial due diligence on potential investments and acquisitions.
Genarale Banker Loans
ING Bank
04.2010 - 07.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Hostess (Interim)
Ambassy Of The Gand Duchy Of Luxembourg
02.2010 - 03.2010
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Hostess ( Interim)
Marnix Lawyer
01.2010 - 01.2010
- Front Office
Commercial Officer
Mondial Relay Airport
04.2003 - 12.2007
- The sale
Travel Agent ( Training)
Melia/ Transmeeting/ Taj Travel
09.2000 - 06.2003
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
The Law of Cauwenbergh
Febelfin
FSMA03.2017
The Law of Willem
Febelfin
FSMA03.2017
The Law of Van De Lanotte
Febelfin
FSMA04.2010
High School Diploma -
CERIA
Bruxelles06.2001
Skills
- Research and Analysis
- Quality Production
- Office Procedures
- Finance
- Office Support
- Customer Orders
- Administration and Operations
- Risk Assessment and Classification
- Mortgage
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Arabic
Upper intermediate (B2)
Dutch
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Home and Consumer Finance Expert
Belfius Bank
09.2020 - Current
Genarale Banker Loans
ING Bank
04.2010 - 07.2020
Hostess (Interim)
Ambassy Of The Gand Duchy Of Luxembourg
02.2010 - 03.2010
Hostess ( Interim)
Marnix Lawyer
01.2010 - 01.2010
Commercial Officer
Mondial Relay Airport
04.2003 - 12.2007
Travel Agent ( Training)
Melia/ Transmeeting/ Taj Travel
09.2000 - 06.2003
The Law of Cauwenbergh
Febelfin
The Law of Willem
Febelfin
The Law of Van De Lanotte
Febelfin
High School Diploma -
CERIA
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