Nedal Rjafellah
Ladbroke Grove,London
Summary
Adept at enhancing customer satisfaction and safety, my tenure at Bookshop Doha honed my punctuality and defensive driving skills. Demonstrated ability to improve service delivery through effective route planning and maintaining vehicle condition, ensuring a positive and secure experience for all clients. Excelled in high-pressure environments, leveraging patience and a thorough knowledge of road regulations to achieve superior results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Taxi Driver
Self-employeed
Sefrou, Morocco
02.2018 - 01.2024
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
Delivery Driver
Bookshop Doha
Sefrou, Morocco
08.2016 - 08.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sales Assistant
Bookshop Doha
Sefrou, Morocco
08.2010 - 10.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate needed books and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Psychology Intern
Hospital Ibn Al Khatib
Fez, Morocco
09.2012 - 06.2014
- Supported clients'' emotional well-being by providing individualized therapy sessions addressing various mental health concerns.
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Collaborated effectively with supervisory staff during case consultation meetings, leveraging expert input for improved patient care outcomes.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Participated in ongoing professional development opportunities, staying informed about advancements in psychological research and practice standards.
Interior Electrician (Trainee)
Trainee
Sefrou, Morocco
02.2006 - 08.2006
- Enhanced energy efficiency with the installation of lighting fixtures and control systems.
- Maintained a safe working environment by strictly adhering to safety protocols during all phases of electrical work.
- Streamlined troubleshooting processes by maintaining accurate documentation of all work performed on interior electrical systems.
Education
Bachelor of Arts - Clinical Psychology
Université Sidi Mohamed Ben Abdellah
Fez, Morocco06.2014
Professional Electrical Certificate - Electrical System in Buildings
Institut Spécialisé De Technologie Appliquée
Sefrou, Morocco06.2007
High School Diploma -
Lycee Bir Anzarane
Sefrou, Morocco06.2005
Skills
Patience and Tolerance
Safety Regulations
Defensive Driving
Road regulations knowledge
Cleaning and sanitation
Punctuality
Certification
- Driving licence Category B
- Driving licence Category C CE BE
- Driving licence Category D DE
- Professional Card Large Vehicle Driver
Languages
Arabic
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
English
Upper intermediate (B2)
Hobbies
Cinema, Literature, Football, Learning new languages.
Timeline
Taxi Driver
Self-employeed
02.2018 - 01.2024
Delivery Driver
Bookshop Doha
08.2016 - 08.2017
Psychology Intern
Hospital Ibn Al Khatib
09.2012 - 06.2014
Sales Assistant
Bookshop Doha
08.2010 - 10.2015
Interior Electrician (Trainee)
Trainee
02.2006 - 08.2006
Bachelor of Arts - Clinical Psychology
Université Sidi Mohamed Ben Abdellah
Professional Electrical Certificate - Electrical System in Buildings
Institut Spécialisé De Technologie Appliquée
High School Diploma -
Lycee Bir Anzarane