Myriem Hilmy

• Processing of reservations by email, telephone, and directly
• Managed a high volume of incoming calls from a multi-line telephone system and documented messages.
• Control and administrative monitoring of reservations
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Cash control and invoice management
• Administrative monitoring of CARDEX
• Managed calendars, strategically scheduling appointments to maximize availability.

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• I shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
• Carried out duties in strict compliance with company standards and policies.
• Answered phone calls and emails for the management team during busy periods.
• Addressed incoming requests for information, inquiries, and complaints.
• File physical and digital documents, prioritizing accessibility and data accuracy.
• Maintained orderly files with updated, easily accessible information for staff.

• Handled incoming calls for staff, answering questions, directing calls, and documenting messages.
• I created email notifications, invitations, and agendas for meetings, events, and appointments.
• Examine, scan, and input documents in a software system.
• Dealt with routine inquiries at reception or by telephone and referred more complex matters to appropriate staff members.

• Maintained contact with customers throughout the sales and pre-delivery processes.
• Established and maintained positive, profitable client relationships through superb communication.
• Explained establishment policies to customers and offered advice on selections.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.