Myriam Goedertier
Antwerp - ,Belgium
Summary
I am a people person who naturally thrives in communication-driven environments. By combining my multilingual skills with a solid track record in both operations and international sales, I aim to build and strengthen meaningful, long-term relationships with both internal and external stakeholders. Collegiality and open-mindedness are paramount to me, as they are key drivers of my on-the-job motivation and long-term job satisfaction.
Overview
20
20
years of professional experience
Work History
Chief Operations Manager
Meet Roger
Antwerp, Belgium (Remote)
06.2020 - 03.2025
- Implemented structured workflows and multilingual support resources (manuals and FAQs), while driving continuous UI/UX improvements and new feature development by proactively challenging existing functionalities, resulting in an improved customer onboarding experience, fewer support tickets, and greater customer self-sufficiency.
- Maximized profitability by identifying cost-saving opportunities and implementing strategic budget reductions.
- Built and nurtured long-term client relationships by resolving issues effectively and communicating dynamically, fostering transparency and trust.
- Drove customer-centric approach across all divisions within the organization resulting in improved client satisfaction and loyalty.
- Implemented quality control measures to ensure consistent product excellence, resulting in increased customer satisfaction rates.
- Fostered a culture of innovation within the organization by encouraging collaboration on new ideas among employees at all levels.
- Assisted in recruiting & training of team members.
Sales Manager BeLux
Girsberger BV
Antwerp, Belgium (Remote)
10.2014 - 11.2019
- Managed accounts to retain existing relationships and grow share of business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Resolved customer issues swiftly and maintained consistent follow-ups, strengthening long-term client relationships and trust.
- Engaged in product training, demonstrations and brand awareness initiatives
- Attended industry events and conventions to expand sales opportunities.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Sales Manager
Fuji Oil Europe
Ghent, Belgium
06.2009 - 10.2014
Sales & Marketing Assistant (temping)
B Com & Quantum Media
Antwerp, Belgium
08.2008 - 05.2009
Sales Manager Southern Europe
Smet International
Antwerp, Belgium
03.2006 - 07.2008
Assistant Sales & Marketing (temping)
Stockmans
Antwerp, Belgium
07.2005 - 10.2005
Assistant Marketing & Executive Assistant to CEO
Synergie Belgium
Antwerp
11.2004 - 05.2005
Education
Master of Science - Master of Commercial Sciences
Vlekho Business School
Brussels, Belgium06-2004
Bachelor of Science - Bachelor of Marketing, PR & Event Marketing
Karel De Grote Hogeschool
Antwerp, Belgium06-2002
Bachelor of Arts - Interior Design
Thomas More Hogeschool
Mechelen03-2017
Certificate - Interior Design
Syntra
Ghent06-2013
Skills
- Staff training and development
- Data-driven decision making
- Business analysis
- Operations optimization
- Cross-functional coordination
- Productivity improvement
- Employee coaching
- Attention to detail
- Problem-solving abilities
- Excellent communication
Languages
Dutch
Spanish
French
English
German
Italian
Timeline
Chief Operations Manager
Meet Roger
06.2020 - 03.2025
Sales Manager BeLux
Girsberger BV
10.2014 - 11.2019
Sales Manager
Fuji Oil Europe
06.2009 - 10.2014
Sales & Marketing Assistant (temping)
B Com & Quantum Media
08.2008 - 05.2009
Sales Manager Southern Europe
Smet International
03.2006 - 07.2008
Assistant Sales & Marketing (temping)
Stockmans
07.2005 - 10.2005
Assistant Marketing & Executive Assistant to CEO
Synergie Belgium
11.2004 - 05.2005
Master of Science - Master of Commercial Sciences
Vlekho Business School
Bachelor of Science - Bachelor of Marketing, PR & Event Marketing
Karel De Grote Hogeschool
Bachelor of Arts - Interior Design
Thomas More Hogeschool
Certificate - Interior Design
Syntra