Mykola Shadrin
Hasselt
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
Work History
project manager
Rubarb digital
01.2019 - 06.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
financial consultant
Black Sharks Marketing
03.2018 - 07.2019
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
outbound sales, manager, customer support manager
Ringostat, Netpeak Group
03.2017 - 03.2018
- Utilized innovative sales techniques to upsell products and services.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Established professional relationships with clients and team members to boost trust, rapport and reliability.
Technical Support Manager
Kyivstar
05.2011 - 01.2017
- Operation control over the dynamics of calls to the call center, performing initial analysis of the problem, its type and scale, handing over the problem to the relevant department.
- Tracked KPIs and created continuous improvement plans.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed and developed service goals for in-bound call center.
Education
Nederlands Language
PCVO Moderne Talen
Hasselt Belgium2023
Specialist degree - Software
Cherkasy State Technological University
06.2010
Bachelor of Science - Computer Science
Cherkasy State Technological University
06.2009
High School Diploma -
Cherkassy Gymnasium №9
06.2005
Skills
- Conflict Management
- Project Management
- Sales and Marketing
- Computer literacy
- Excellent written and verbal communication skills, speaking in public
- Strong time management skills
- Ability to work efficiently in a team
- Leadership and organizational skills
- Problem-solving skills
- Driving license: category B
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Dutch
Elementary (A2)
Timeline
project manager
Rubarb digital
01.2019 - 06.2022
financial consultant
Black Sharks Marketing
03.2018 - 07.2019
outbound sales, manager, customer support manager
Ringostat, Netpeak Group
03.2017 - 03.2018
Technical Support Manager
Kyivstar
05.2011 - 01.2017
Nederlands Language
PCVO Moderne Talen
Specialist degree - Software
Cherkasy State Technological University
Bachelor of Science - Computer Science
Cherkasy State Technological University
High School Diploma -
Cherkassy Gymnasium №9
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