Muhammed Hatemi Ozasik
ICT System Manager
Antwerpen/Hoboken
Summary
I am a diligent and motivated ICT professional with a solid foundation of knowledge acquired through work experience. I am actively seeking opportunities for personal and professional growth. Being young, I bring a vibrant energy and a strong eagerness to acquire new skills. Known for my honesty and trustworthiness, I am confident that my collaborative nature will make me a valuable team player over time. I always strive to do my job in the best possible way. My current focus is on enhancing my expertise in Networking and Cloud technologies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ICT System Manager
VZW Lucerna
03.2020 - Current
- Working with Ticketing system. Responded to incidents quickly, troubleshoot problems and correct faults. When necessary, we would personally go to the location where the problem occurred.
- Last 2 years, we moved to Microsoft AZURE. This way, I was able to gain experience on Endpoint Manager, Intune for Education, managing users, groups, devices etc.
- Configuration of cisco/Unifi Switches.
- Provided technical support and guidance to users via Voip, Mail, Ticket, face-to-face, remote access.
- Kept computer systems, acces points, smartboards, laptopcars, printers, operating at optimal performance levels. Repaired hardware problems when needed.
- General experience with windows server. (Active Directory, Hyper-V, DHCP, Print Server etc)
- Documented everything I needed and kept it tidy in our documentation.
Education
No Degree - ICT - System Manager
Intec Brussel
Brussels 04.2001 -
Skills
- User/Technical Support
- Technical Documentation
- Troubleshooting skills
- STRONG Mental
- Time management abilities
- Task Prioritization
- Teamwork and Collaboration
- Effective Communication
- Reliability
Certification
MS900
Timeline
MS900
11-2023
ICT System Manager
VZW Lucerna
03.2020 - Current
No Degree - ICT - System Manager
Intec Brussel
04.2001 -