Muhammad Abdullah Bajwa
Antwerpen
Summary
Experienced IT support specialist with expertise in hardware, software, Active Directory, and Microsoft Windows environment. Proficient in resolving technical issues, managing ServiceNow ticketing system, and providing support to end users.
Overview
4
4
years of professional experience
Work History
Backfill Work
IMinds
03.2023 - 08.2023
- Supported IT department in handling technology rollout and maintenance.
- Improved software efficiency by identifying and troubleshooting issues.
IT Support Engineer
TechLogix
05.2021 - 04.2022
- Troubleshot and resolved complex IT issues, including system crashes, network connectivity problems, and software glitches
- Installed and configured new software, hardware, and network components
- Provided training and support to employees on using various IT applications
- Managed and maintained company's IT assets, ensuring optimal performance and security
IT Technical Support Intern
Netsol Technologies
02.2019 - 03.2021
- Provided technical support to employees, resolving hardware and software issues
- Assisted with network administration tasks, including user account creation and password management
- Implemented security measures to protect company data and systems
- Documented IT procedures and processes to ensure consistency and efficiency
Education
Intermediate -
Superior College Sialkot
PakistanMatric -
Government High School
PakistanSkills
- Ticketing tool (Service now)
- MS Office 360
- Windows
- MacOS
- Active directory
- Hardware software troubleshoot
Languages
English
Upper intermediate (B2)
Timeline
Backfill Work
IMinds
03.2023 - 08.2023
IT Support Engineer
TechLogix
05.2021 - 04.2022
IT Technical Support Intern
Netsol Technologies
02.2019 - 03.2021
Intermediate -
Superior College Sialkot
Matric -
Government High School
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