Muhammad Laique
Brussels
Summary
Adept IT Support Engineer with a proven track record at Moody's, enhancing system performance and user satisfaction through effective problem-solving and proactive maintenance. Skilled in network troubleshooting and IT asset management, I excel in delivering training that boosts technology adoption rates. My approach combines technical expertise with strong communication skills, ensuring seamless support and minimal disruption.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
Moody's
04.2023 - 11.2024
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Used ticketing systems to manage and process support actions and requests.
IT Support Engineer
Mastercard
10.2022 - 03.2023
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Used ticketing systems to manage and process support actions and requests.
IT Technician
ON DEMAND
10.2021 - 08.2022
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot hardware, software and network issues.
- Installations of switches, router and servers.
- Install and maintain desktop computing devices, printers and workstations. Troubleshooting problems associated with both hardware and software.
Education
Bachelor of Science - Software Engineering
University of Gujrat
Pakistan11-2017
Skills
- Network troubleshooting
- Help desk support
- IT asset management
- IT documentation
- Data backup and recovery
- ServiceNow
- VPN configuration
- Wireless networking
- Email administration
- Hardware diagnostics
- SCCM
- Mobile device management
- Active directory
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
IT Support Engineer
Moody's
04.2023 - 11.2024
IT Support Engineer
Mastercard
10.2022 - 03.2023
IT Technician
ON DEMAND
10.2021 - 08.2022
Bachelor of Science - Software Engineering
University of Gujrat
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