Muhammad Adnan
Berlin
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Senior System Engineer
AVASO Technology Solutions
09.2022 - Current
- Assisted employees with resolving network and Desktop problems at remote locations.
- Worked with stakeholders to determine the implementation and integration of system-oriented projects.
- Delivered helpdesk service and support to customers.
- Identified software issues and handled troubleshooting to resolve them quickly.
- Solve the problems encountered by the users
1st and 2nd level Support - Supporting internal users via tickets, phone, remote, and on-site assistance.
- Solving all the problems encountered by the users or redirecting the tickets to the Related Groups
- Assisting Client productivity teams to immigrate from PXE imaging to Lenovo Cloud Deployment and AutoPilot Imaging system for Windows.
IT Support Specialist
Rolls-Royce
06.2022 - 09.2022
- Used ticketing systems such as Service Now and Remedy to manage and process support actions and requests.
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Provided Level 1 and 2 IT support to non-technical internal users through desk-side support services.
- Software and Image deployment via SCCM and Windows server.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
- Delivered onsite technical support for 2000+ employees.
IT Support Engineer
Huawei
09.2021 - 06.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software, and network issues.
- Installed and configured operating systems and applications.
IT Field Support Technician
Tec-Repair GmbH
09.2019 - 08.2021
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Restored data on computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained customer employees and managers on machine use and maintenance.
- Inspected and tested faulty circuit boards and microprocessors.
- Repaired laptops and Smartphones as screen or chip replacements and refreshed the stocks.
Education
Cisco Certified Network Associate - Computer Networking
Cisco Networking Academy
08.2023
Bachelor of Science - Computer Science
Allama Iqbal Open University
Islamabad, Pakistan01.2012
Skills
- SCCM
- Windows Server
- Web Security
- Storage Network Design
- Social Perceptiveness
- Windows Servers
- TCP/IP Protocol
- Client Service and Support
- Virtualization
- Network Hardware and Software Maintenance
- Hardware Evaluation
- Operating System Management
- Printers and Peripherals
- Tracking and Documentation
Languages
English
Advanced (C1)
German
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior System Engineer
AVASO Technology Solutions
09.2022 - Current
IT Support Specialist
Rolls-Royce
06.2022 - 09.2022
IT Support Engineer
Huawei
09.2021 - 06.2022
IT Field Support Technician
Tec-Repair GmbH
09.2019 - 08.2021
Cisco Certified Network Associate - Computer Networking
Cisco Networking Academy
Bachelor of Science - Computer Science
Allama Iqbal Open University
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