Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Moyra Desmedt Oussada

Moyra Desmedt Oussada

Harelbeke

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Customer Support Agent FR/ENG

Silverfin
03.2024 - Current

Receptionist

Nh De Amistad Cordoba
12.2023 - 01.2024
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Receptionist

Nh Gent Belfort Hotel
10.2022 - 09.2023
  • Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
  • Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.
  • Promoted additional hotel facilities and services to enhance customer experiences.
  • Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.

Job Student

Quick
05.2015 - 09.2022

Intern

The Egg Brussels MICE
02.2022 - 06.2022
  • Produced content for websites and social media channels to enhance brand visibility.
  • Planned and executed new strategies to increase sales.
  • Met schedule using excellent planning and coordination skills.
  • Prepared timely and accurate financial reporting and analysis.
  • Identified issues, analysed information and provided solutions to problems.
  • Actively listened to customers to fully understand requests and address concerns.

Bartender/ Ticketsale/Hall attendant

KING KONG
01.2015 - 12.2021

Intern

Coconuttravel
02.2017 - 05.2017

Intern

Tourism Flanders
10.2016 - 10.2016

Intern

Connections TA
04.2016 - 04.2016

Job student

Gaverzicht
01.2015 - 05.2015

Student job

Pizzahut
01.2014 - 01.2015

Education

Bachelor - Tourism and Recreation Management

Erasmus University
Brussels, BRU
2022

A2 diploma - Tourism

PHTI
Ghent
2017

Skills

  • Client hospitality
  • Friendly customer service
  • Professional appearance
  • Proactive problem-solving
  • Organisation and efficiency
  • Travel coordination
  • Resolving conflict
  • Microsoft Office proficiency
  • Leadership Skills
  • Multi-Tasking Skills
  • Travel planning
  • Office management
  • Project Management

Languages

Dutch
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
German
Elementary (A2)

Timeline

Customer Support Agent FR/ENG

Silverfin
03.2024 - Current

Receptionist

Nh De Amistad Cordoba
12.2023 - 01.2024

Receptionist

Nh Gent Belfort Hotel
10.2022 - 09.2023

Intern

The Egg Brussels MICE
02.2022 - 06.2022

Intern

Coconuttravel
02.2017 - 05.2017

Intern

Tourism Flanders
10.2016 - 10.2016

Intern

Connections TA
04.2016 - 04.2016

Job Student

Quick
05.2015 - 09.2022

Bartender/ Ticketsale/Hall attendant

KING KONG
01.2015 - 12.2021

Job student

Gaverzicht
01.2015 - 05.2015

Student job

Pizzahut
01.2014 - 01.2015

Bachelor - Tourism and Recreation Management

Erasmus University

A2 diploma - Tourism

PHTI

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Moyra Desmedt Oussada