Good communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results
Vue d'ensemble
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Expérience
Field Engineer L3
UNISYS
Diegem
12.2021 - 03.2025
Diagnose, troubleshooting queries and support requests on-site
Install, configure and manage a broad range of IT solutions including Data centers and IT related customer's equipment
Maintain and repair peripheral equipment connected to laptops and desktops
Set up new workstations for users with proper equipment and software
Customer adviser
Contact Expert
Diegem
09.2021 - 12.2021
Resolved customer queries over the phone and by email
Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
Solved wide range of incoming complaints to achieve customer satisfaction
Front-Office Agent
RENAULT
Anderlecht
10.2019 - 07.2021
Responded to enquiries from clients, vendors and members of public
Operated multi-line telephone system to take messages, give information and direct callers
Solved multimedia issues faced by the Brand's customers
Technical support Agent
PROXIMUS
Bruxelles
09.2012 - 10.2019
Identified technical issues, analyzed information and provided solutions to problems
Troubleshot problems and diagnosed system faults
Actively listened to customers to fully understand requests and address concerns
Solved technical issues remotely, and schedule field visit if necessary
Repairman
ROBIOSAT
Bruxelles
03.2010 - 07.2012
Installed drivers for accessories including printers, scanners and fax machines
Successfully diagnosed and resolved hardware, software and application faults to maintain stability
Removed viruses and debugged computers to restore systems within tight timeframes
Cyber-Cafe manager
FREELANCE
Tangier
Coordinated maintenance and repair actions to keep equipment and systems running at peak performance
Supervised and trained over 4 apprentices
Maintained Cyber-cafe equipment in good working order with care and regular upkeep
Formation
Licence degree - History
Un. Abdelmalek Es-saadi
Tetouan
09.1996 - 05.2000
Computer service technician - undefined
Multimedia & Communication center
Tangier
09.2001 - 05.2003
Compétences
Crossteam collaboration
Proactive
Goal achievement
Responsible
Passionate about quality and service
IT experience
Performance recognition
Certificats
Quantum, 2021-12-01, All Modules certificates for Field Engineer
DELL, 2022-01-01, All necessary certificates for Field Engineer
Langues
English
French
Spanish
Arabic
Dutch
Personnalisé
Good communication and networking skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality results