Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Certificats
Langues
Personnalisé
Informations complémentaires
Chronologie
Generic

Mouhcen Halhoul

Field engineer L-3
Brussels

Profil professionnel

Good communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results

Vue d'ensemble

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Expérience

Field Engineer L3

UNISYS
Diegem
12.2021 - 03.2025
  • Diagnose, troubleshooting queries and support requests on-site
  • Install, configure and manage a broad range of IT solutions including Data centers and IT related customer's equipment
  • Maintain and repair peripheral equipment connected to laptops and desktops
  • Set up new workstations for users with proper equipment and software

Customer adviser

Contact Expert
Diegem
09.2021 - 12.2021
  • Resolved customer queries over the phone and by email
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
  • Solved wide range of incoming complaints to achieve customer satisfaction

Front-Office Agent

RENAULT
Anderlecht
10.2019 - 07.2021
  • Responded to enquiries from clients, vendors and members of public
  • Operated multi-line telephone system to take messages, give information and direct callers
  • Solved multimedia issues faced by the Brand's customers

Technical support Agent

PROXIMUS
Bruxelles
09.2012 - 10.2019
  • Identified technical issues, analyzed information and provided solutions to problems
  • Troubleshot problems and diagnosed system faults
  • Actively listened to customers to fully understand requests and address concerns
  • Solved technical issues remotely, and schedule field visit if necessary

Repairman

ROBIOSAT
Bruxelles
03.2010 - 07.2012
  • Installed drivers for accessories including printers, scanners and fax machines
  • Successfully diagnosed and resolved hardware, software and application faults to maintain stability
  • Removed viruses and debugged computers to restore systems within tight timeframes

Cyber-Cafe manager

FREELANCE
Tangier
  • Coordinated maintenance and repair actions to keep equipment and systems running at peak performance
  • Supervised and trained over 4 apprentices
  • Maintained Cyber-cafe equipment in good working order with care and regular upkeep

Formation

Licence degree - History

Un. Abdelmalek Es-saadi
Tetouan
09.1996 - 05.2000

Computer service technician - undefined

Multimedia & Communication center
Tangier
09.2001 - 05.2003

Compétences

  • Crossteam collaboration
  • Proactive
  • Goal achievement
  • Responsible
  • Passionate about quality and service
  • IT experience
  • Performance recognition

Certificats

  • Quantum, 2021-12-01, All Modules certificates for Field Engineer
  • DELL, 2022-01-01, All necessary certificates for Field Engineer

Langues

English
French
Spanish
Arabic
Dutch

Personnalisé

  • Good communication and networking skills
  • Successful working in a team environment, as well as independently
  • The ability to work under pressure and multi-task
  • The ability to follow instructions and deliver quality results

Informations complémentaires

  • Passion pour le cinéma
  • Lecture
  • Voyages : [Pays]
  • Passion pour le [Sport]

Chronologie

Field Engineer L3

UNISYS
12.2021 - 03.2025

Customer adviser

Contact Expert
09.2021 - 12.2021

Front-Office Agent

RENAULT
10.2019 - 07.2021

Technical support Agent

PROXIMUS
09.2012 - 10.2019

Repairman

ROBIOSAT
03.2010 - 07.2012

Computer service technician - undefined

Multimedia & Communication center
09.2001 - 05.2003

Licence degree - History

Un. Abdelmalek Es-saadi
09.1996 - 05.2000

Cyber-Cafe manager

FREELANCE
Mouhcen HalhoulField engineer L-3