Mouhcen Halhoul
Field engineer L-3
Brussels
Profil professionnel
Good communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results
Vue d'ensemble
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Expérience
Field Engineer L3
UNISYS
Diegem
12.2021 - 03.2025
- Diagnose, troubleshooting queries and support requests on-site
- Install, configure and manage a broad range of IT solutions including Data centers and IT related customer's equipment
- Maintain and repair peripheral equipment connected to laptops and desktops
- Set up new workstations for users with proper equipment and software
Customer adviser
Contact Expert
Diegem
09.2021 - 12.2021
- Resolved customer queries over the phone and by email
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Solved wide range of incoming complaints to achieve customer satisfaction
Front-Office Agent
RENAULT
Anderlecht
10.2019 - 07.2021
- Responded to enquiries from clients, vendors and members of public
- Operated multi-line telephone system to take messages, give information and direct callers
- Solved multimedia issues faced by the Brand's customers
Technical support Agent
PROXIMUS
Bruxelles
09.2012 - 10.2019
- Identified technical issues, analyzed information and provided solutions to problems
- Troubleshot problems and diagnosed system faults
- Actively listened to customers to fully understand requests and address concerns
- Solved technical issues remotely, and schedule field visit if necessary
Repairman
ROBIOSAT
Bruxelles
03.2010 - 07.2012
- Installed drivers for accessories including printers, scanners and fax machines
- Successfully diagnosed and resolved hardware, software and application faults to maintain stability
- Removed viruses and debugged computers to restore systems within tight timeframes
Cyber-Cafe manager
FREELANCE
Tangier
- Coordinated maintenance and repair actions to keep equipment and systems running at peak performance
- Supervised and trained over 4 apprentices
- Maintained Cyber-cafe equipment in good working order with care and regular upkeep
Formation
Licence degree - History
Un. Abdelmalek Es-saadi
Tetouan 09.1996 - 05.2000
Computer service technician - undefined
Multimedia & Communication center
Tangier 09.2001 - 05.2003
Compétences
- Crossteam collaboration
- Proactive
- Goal achievement
- Responsible
- Passionate about quality and service
- IT experience
- Performance recognition
Certificats
- Quantum, 2021-12-01, All Modules certificates for Field Engineer
- DELL, 2022-01-01, All necessary certificates for Field Engineer
Langues
English
French
Spanish
Arabic
Dutch
Personnalisé
- Good communication and networking skills
- Successful working in a team environment, as well as independently
- The ability to work under pressure and multi-task
- The ability to follow instructions and deliver quality results
Informations complémentaires
- Passion pour le cinéma
- Lecture
- Voyages : [Pays]
- Passion pour le [Sport]
Chronologie
Field Engineer L3
UNISYS
12.2021 - 03.2025
Customer adviser
Contact Expert
09.2021 - 12.2021
Front-Office Agent
RENAULT
10.2019 - 07.2021
Technical support Agent
PROXIMUS
09.2012 - 10.2019
Repairman
ROBIOSAT
03.2010 - 07.2012
Computer service technician - undefined
Multimedia & Communication center
09.2001 - 05.2003
Licence degree - History
Un. Abdelmalek Es-saadi
09.1996 - 05.2000
Cyber-Cafe manager
FREELANCE
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