Morgane HEYLENS

Manage a team of 10 headcounts responsible for order to cash processes and reverse flow for B2B & B2b. KPI : Dispute rate, OTIF, Answer rate, NPS,

Manage order-to-cash and customer collaboration activities for 4 customers in the pharmaceutical industry. KPI : Service Level, OLA, Cost to serve

Implementation of a new tool for sales forecast based on historical data enhanced by machine learning for the whole group

Responsible for the deployement of the sales forecasting tool (FuturMaster) & the training of the community of demand planners on the tool