MONIR HOSSAIN
Brussel
Summary
(IT Service Desk Engineer)
- 5+ years of experience supporting enterprise environments across Belgium.
- Skilled in end-user support, incident management, and device deployment.
- Device Deployment using SCCM and Microsoft Autopilot.
- Strong background in Active Directory, Microsoft 365, and ServiceNow ticketing.
- Known for delivering high-quality user support, resolving technical issues efficiently,
- maintaining a positive customer experience. Currently seeking to contribute to a dynamic service desk team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical Support Engineer (Freelance)
Axalata Coating System
Mechelen
01.2024 - 04.2026
- Troubleshooting and hardware support: Windows issues, user account management, laptops, desktops, and peripherals.
- Deployment and IT Projects: Device deployment with Microsoft Autopilot and SCCM, leading small-scale workplace IT projects.
- AV and Technical Support: End-to-end AV setup, operation, maintenance, and expert support for users and VIPs.
IT Desktop Support Engineer (Freelance)
Franklin Templeton
Brussel
01.2023 - 12.2023
- Managed a modern and digital workplace, including OneDrive migration projects, and Windows workstation deployments (Windows 7/10).
- Provisioned and maintained computers using Autopilot, SCCM imaging, and PXE, managing Dell desktops, and laptops.
- Handled Active Directory tasks (create, delete, modify accounts) and resolved end-user hardware, software issues, including Windows 10 OS management.
- Supported and implemented desktops, laptops, and peripherals, including Dell battery replacements and client-end troubleshooting.
IT Support Engineer (Freelance)
Excis Compliance
08.2022 - 12.2022
- Managed Windows 7, 10, and 11 environments, and provided complete desktop support.
- Delivered end-user IT support, troubleshooting hardware and software issues efficiently.
- Handled SCCM client deployments, IT asset tracking, and security compliance.
- Controlled servers and maintained the overall IT infrastructure for seamless operations.
IT Desktop Support Engineer
Grameenphone Ltd.
Dhaka
06.2020 - 05.2021
- Provided end-user IT support via ServiceNow and TeamViewer, resolving hardware, software, and connectivity issues.
- Handled user onboarding, offboarding, and access provisioning across multiple platforms.
- Troubleshot network issues including VPN, wireless connectivity, and system access, ensuring smooth operations.
- Delivered user training on Microsoft Teams, OneDrive, and SharePoint while supporting IT policy implementation and security compliance.
IT Support Assistant
Tech Solution Bangladesh Ltd.
Dhaka
08.2019 - 05.2020
- Provided IT support for Windows 7/10 and Microsoft Office applications, resolving hardware, software, and networking issues for 200+ employees.
- Managed desktops, laptops, and peripherals, including setup for new hires, and Active Directory account management.
- Configured and maintained network infrastructure, including routers, switches, and cabling.
- Handled AV setups and meeting room support for seamless operations.
IT Products Procurement and Training Assistant
Industrial and Engineering Services(IES)
Dhaka
05.2017 - 06.2019
- Managed procurement of IT security products from international vendors, including price negotiation, delivery coordination, and contract management.
- Coordinated with suppliers for equipment such as surveillance systems, scanners, and transponders.
- Trained staff on the installation, operation, and maintenance of new security equipment.
- Provided ongoing support and troubleshooting, and maintained strong vendor relationships.
Education
Certificate of Higher Education - Master of Science In management
Vrije Universiteit Brussels
01-2025
Bachelor of Science - Information and Communication Engineering
Pabna University Of Science and Technology
01-2017
Skills
IT Support & Service Desk
- Incident management & troubleshooting
- End-user support (onsite & remote)
- ServiceNow ticketing system
Systems & Tools
- Microsoft 365, Azure AD
- SCCM, Microsoft Autopilot
- Active Directory
- Basic Understanding VDI and Citrix
Hardware & OS
- Windows 10/11, laptops, desktops, mobile devices
Networking (Basic)
- TCP/IP, VPN, DNS, DHCP
Personal Information
- Date of Birth: 12/11/1994
- Marital Status: Married
- Children: 1 new born Baby
Certification
- CompTIA A+ Core 1 (220-1101) – LinkedIn Learning
- AWS Certified Advanced Networking – Specialty (2025)-Udemy
- Networking Essentials (Intermediate) – Udemy
- Cisco Networking Fundamentals- LinkedIn Learning
Leadership
- Founder member and Elected Finance Sectretary of BSAAB( Bangladeshi Students and Alumni Association in Belgium): A Non profit registered Organization in Belgium.
Languages
English
Advanced
C1
Dutch
Beginner
A1
French
Beginner
A1
Hobbies and Interests
- Travelling historial place
- Photography & digital art
- Tech meetups & hackathons
Completed Projects
- Migration of 11 Juniper switches, 3 OpenGear switches, and 18 APs (MOODYS Brussels).
- Migration of 5 cisco Switch and Some APs (Iglo Food Brussels).
IT Support (On-Boarded Engineer)
- CoreTech Limited Providing onsite engineering support based on client requirements as an onboared Engineer.
- The Meta Invictus Delivered network support across multiple sites in Belgium as per client needs as an Onboarded Engineer.
- CIS Worldwide Supported end-users with personal devices (printers, laptops, etc.) ensuring issue resolution as per requirements.
Timeline
IT Technical Support Engineer (Freelance)
Axalata Coating System
01.2024 - 04.2026
IT Desktop Support Engineer (Freelance)
Franklin Templeton
01.2023 - 12.2023
IT Support Engineer (Freelance)
Excis Compliance
08.2022 - 12.2022
IT Desktop Support Engineer
Grameenphone Ltd.
06.2020 - 05.2021
IT Support Assistant
Tech Solution Bangladesh Ltd.
08.2019 - 05.2020
IT Products Procurement and Training Assistant
Industrial and Engineering Services(IES)
05.2017 - 06.2019
Certificate of Higher Education - Master of Science In management
Vrije Universiteit Brussels
Bachelor of Science - Information and Communication Engineering
Pabna University Of Science and Technology