Monica Silvesan
Hoboken
Summary
Dynamic Store Manager at Skechers Benelux with a proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory management and team leadership, I excel in fast-paced environments, driving performance and fostering a positive workplace culture. Committed to achieving goals while ensuring operational excellence.
Overview
1
1
year of professional experience
Work History
Store Manager
Skechers Benelux
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Bachelor - Business Administration And Management
University Lucian Blaga Sibiu
Romania 06.1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Inventory management
- Goals and performance
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Timeline
Store Manager
Skechers Benelux
02.2024 - Current
Bachelor - Business Administration And Management
University Lucian Blaga Sibiu
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