Monica Iwaniec
Berlin
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Willow Room
2020.10 - 2025.09
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Continuously updated wine knowledge by attending industry events, seminars and tastings, ensuring relevancy and accurate information when assisting customers.
- Boosted sales of specialty drinks through engaging product demonstrations and tastings.
Bartender
Park West
2021.02 - 2024.11
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Works efficiently with high volume crowds
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server, Hostess and Bartender
El Camino Cantina
2018.11 - 2020.02
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Experienced in working private events and large parties.
Education
Master of Science - Psychology
Humboldt-Universität Zu Berlin
Germany2027-05
Skills
- Wine Service Proficiency
- Beverage Knowledge
- Efficient Time Allocation
- Conflict Resolution
Certification
- Basset
- Servsafe
References
- Matt Butler, Willow Room, info@willowroomchicago.com, 773-447-3479
- Yoanna Stachon, Kitchfix, jstachonburtek@gmail.com, 312-259-5459
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Polish
Elementary (A2)
Timeline
Bartender
Park West
2021.02 - 2024.11
Server
Willow Room
2020.10 - 2025.09
Server, Hostess and Bartender
El Camino Cantina
2018.11 - 2020.02
Master of Science - Psychology
Humboldt-Universität Zu Berlin