Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Monica Iwaniec

Monica Iwaniec

Berlin

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Willow Room
10.2020 - 09.2025
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Continuously updated wine knowledge by attending industry events, seminars and tastings, ensuring relevancy and accurate information when assisting customers.
  • Boosted sales of specialty drinks through engaging product demonstrations and tastings.

Bartender

Park West
02.2021 - 11.2024
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Works efficiently with high volume crowds
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Server, Hostess and Bartender

El Camino Cantina
11.2018 - 02.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Experienced in working private events and large parties.

Education

Master of Science - Psychology

Humboldt-Universität Zu Berlin
Germany
05-2027

Skills

  • Wine Service Proficiency
  • Beverage Knowledge
  • Efficient Time Allocation
  • Conflict Resolution

Certification

  • Basset
  • Servsafe

References

  • Matt Butler, Willow Room, info@willowroomchicago.com, 773-447-3479
  • Yoanna Stachon, Kitchfix, jstachonburtek@gmail.com, 312-259-5459

Languages

English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Polish
Elementary (A2)

Timeline

Bartender

Park West
02.2021 - 11.2024

Server

Willow Room
10.2020 - 09.2025

Server, Hostess and Bartender

El Camino Cantina
11.2018 - 02.2020

Master of Science - Psychology

Humboldt-Universität Zu Berlin

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Monica Iwaniec