Monica Iwaniec
Berlin
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Willow Room
10.2020 - 09.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Continuously updated wine knowledge by attending industry events, seminars and tastings, ensuring relevancy and accurate information when assisting customers.
- Boosted sales of specialty drinks through engaging product demonstrations and tastings.
Bartender
Park West
02.2021 - 11.2024
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Works efficiently with high volume crowds
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server, Hostess and Bartender
El Camino Cantina
11.2018 - 02.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Experienced in working private events and large parties.
Education
Master of Science - Psychology
Humboldt-Universität Zu Berlin
Germany05-2027
Skills
- Wine Service Proficiency
- Beverage Knowledge
- Efficient Time Allocation
- Conflict Resolution
Certification
- Basset
- Servsafe
References
- Matt Butler, Willow Room, info@willowroomchicago.com, 773-447-3479
- Yoanna Stachon, Kitchfix, jstachonburtek@gmail.com, 312-259-5459
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Polish
Elementary (A2)
Timeline
Bartender
Park West
02.2021 - 11.2024
Server
Willow Room
10.2020 - 09.2025
Server, Hostess and Bartender
El Camino Cantina
11.2018 - 02.2020
Master of Science - Psychology
Humboldt-Universität Zu Berlin