Mona Altamimi
Summary
I'm a dynamic and adaptable person who thrives in diverse environments. With an open mind and a knack for collaborating with people from all walks of life, I bring a unique mix of creativity and analytical thinking to any workplace. I'm a quick learner, always eager to improve myself and take on new challenges. My adventurous spirit and dedication to personal growth make me a great fit for any team that values innovation and progress.
Overview
12
12
years of professional experience
Work History
Warehouse employee
Toyota Part Center
10.2019 - Current
- Product Sorting : Efficiently organized and allocated products to designated locations, ensuring accurate inventory management and streamlined operations.
- Order Picking : Accurately selected and prepared customer orders for shipment, contributing to timely and precise order fulfillment.
Customer Service officer
The National Bank (TNB)
10.2014 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Communicated with clients regarding account services, statements, and balances.
Travel Agent
Alkeram For Travel
02.2014 - 09.2014
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Personal Assistance
Abu Eisheh Construction
03.2012 - 09.2012
- Screened telephone calls and resolved routine inquiries.
- Assisted office staff with wide array of tasks and projects.
- Collaborated with team members on various projects, fostering strong working relationships and improving productivity.
- Opened and routed incoming mail and gathered outgoing mail.
Education
Master degree in Marketing and Sales - Marketing
Roma Business School
Roma, Italy10.2023
Bachelor degree in Business Administration - Business Administration And Management
Hebron University
Hebron, Palestine01.2012
Skills
- Communication skills
- Multitasking
- Sales Techniques
- Teamwork and Collaboration
- Work Planning and Prioritization
- MS Office
- Warehouse Organization
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Upper intermediate (B2)
Hobbies and Interests
- Reading
- Traveling and discover new culture
- Swimming
Timeline
Warehouse employee
Toyota Part Center
10.2019 - Current
Customer Service officer
The National Bank (TNB)
10.2014 - 11.2016
Travel Agent
Alkeram For Travel
02.2014 - 09.2014
Personal Assistance
Abu Eisheh Construction
03.2012 - 09.2012
Master degree in Marketing and Sales - Marketing
Roma Business School
Bachelor degree in Business Administration - Business Administration And Management
Hebron University
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