Mohamed HIRCHI
Brussels
Summary
Experienced Multilingual Insurance Operations Manager: with a demonstrated history of working in the insurance industry. Skilled in Coaching, People Management, Insurance Claims, Management, change management, process improvement and Leadership.
Overview
26
26
years of professional experience
Work History
Operations Manager Retail Non Life
Baloise Insurance
2016.01 - Current
- Head of Non-Life Retail department for Brussels and Wallonia
- Head of 5 operational teams including Underwriting, Claims and contract servicing.
- Developing Baloise in the south of Belgium
Life Insurance Team Leader Disability & Health Claims, Manage
Delta Lloyd Life
2013.01 - 2015.12
- Organize, motivate and follow-up on staff members
- Participation in the development of guidelines and procedures
- Taking initiative to stimulate the improvement of management processes
Coordinator Universal Life VIP Brokers
Delta Lloyd Life
2010.01 - 2013.01
- Support the Team-Leader in the drafting of the team activities
Senior Administrator Life Retail
Delta Lloyd Life
2008.01 - 2010.01
- Full management of individual life insurance policies classic and Universal Life using different IT platforms;
insurance broker
VERASSFIN SA
2007.01 - 2008.01
- Claims Case Manager and Casualty, customer advice
Control Officer
SECURAIR NV
1998.01 - 2007.01
- Control of chemical and radioactive substances, detection of dangerous goods (chemicals, radio-active, explosives)
Education
Master - Management
Louvain School Of Management (Université Catholique De Louvain)
Bachelor - Applied Chemistry
Institut Supérieur Industriel de Bruxelles
Skills
- Operational Efficiency
- Process Improvement
- Staff Management
- Improve Performance
- Manage Operations
- Process Development and Streamlining
- Organizational Structuring
- Strategize Business Plans
- Constructive Feedback
- Employee Performance Evaluations
Accomplishments
- Commercial and operational Development of Baloise in the South of Belgium
- Multiple reorganizations of departments within Baloise and Delta Lloyd Life
- Lead of many projects in coordination with IT : STP, Process Improvement, development of back-offices
Languages
French
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Operations Manager Retail Non Life
Baloise Insurance
2016.01 - Current
Life Insurance Team Leader Disability & Health Claims, Manage
Delta Lloyd Life
2013.01 - 2015.12
Coordinator Universal Life VIP Brokers
Delta Lloyd Life
2010.01 - 2013.01
Senior Administrator Life Retail
Delta Lloyd Life
2008.01 - 2010.01
insurance broker
VERASSFIN SA
2007.01 - 2008.01
Control Officer
SECURAIR NV
1998.01 - 2007.01
Master - Management
Louvain School Of Management (Université Catholique De Louvain)
Bachelor - Applied Chemistry
Institut Supérieur Industriel de Bruxelles