Customer Service Representative
Proximus
remote
- Managed high-volume product-related inquiries and complaints, consistently improving satisfaction scores.
- Implemented system improvements to streamline remote troubleshooting and feedback loops.
Mohamed Gaini
Genk
Summary
Trilingual professional (Dutch, English, Arabic) with over 4 years of experience in high-volume customer success, B2B SaaS, and market analysis. Proven track record in improving team productivity and reducing escalated calls in the telecommunications and financial sectors. Expert in bridging the gap between technical data analysis and client satisfaction, with a deep background in digital brand building and e-commerce operations.
Work History
Customer Service Executive
Telenet
Hasselt
- Delivered high-quality service in a fast-paced environment, maintaining top-tier customer loyalty metrics.
Data Analyst
Otto Krahn Group
remote
- Created comprehensive financial plans for diverse market conditions by digesting global market data.
- Conducted detailed surveys and designed questionnaires to assess and improve data quality.
Quantitative analyst
Futurus Services LTD.
remote
- Identified market issues and analyzed complex financial information to provide data-driven solutions.
- Utilized statistical analysis expertise to forecast market trends and optimize trading strategies.
Sales Marketing Executive
Travel boutique
remote
- Executed competitor research to evaluate market strengths/weaknesses and developed strategic roadmaps.
- Identified target leads and demographics through advanced perception and networking skills.
TECHNICAL PROJECTS & VENTURES
E-commerce & Brand Development
- Built and managed multiple online storefronts, overseeing end-to-end web design, logo creation, and SEO.
- Developed brand identities from scratch, focusing on high-conversion aesthetics and product organization.
Content Strategy & Automation
.
- Engineered YouTube automation channels, coordinating video production and performance analytics.
Education
ICT & Administration
GenkSkills
- Languages: Dutch (Native), Arabic (Native/C2), English (Professional/C1)
- Sales & Success: B2B SaaS, High-Ticket Closing, Telesales, Customer Loyalty Building
- Technical: Web Design (Shopify/WordPress), SEO Strategy, Analytics, Inventory Control
- Operations: CRM Management, Data Quality Assessment, Remote Workflow Optimization
Timeline
Customer Service Representative
Proximus
Customer Service Executive
Telenet
Data Analyst
Otto Krahn Group
Quantitative analyst
Futurus Services LTD.
Sales Marketing Executive
Travel boutique
TECHNICAL PROJECTS & VENTURES
E-commerce & Brand Development
Content Strategy & Automation
.
ICT & Administration