MOHAMAD RAZZOUK
IT Integration Engineer
Berlin
Summary
10 Years experience in IT. Positions have included, but not limited to Administrator / Networking / Systems Engineer / IAM / MDM. Business fields I have work in or with include, FenTech, Quick Commerce, Real-estate and NGO.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior IT Integration Engineer
Flink SE
Berlin
03.2023 - Current
- Automate repetitive task, and fully automate on/off boarding.
- Provided 2nd and 3rd level technical support and troubleshooting for OKTA and MDM.
- Attended meetings and took on leadership role as point of contact or stakeholder for projects.
- Liaised with production support team to coordinate production issues and opportunities for improvement.
- Established and implemented policies, procedures and technologies to support system integrity.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Excellent communication skills, both verbal and written
IT Administrator
Trade Republic Bank GmbH
Berlin
08.2021 - 03.2023
- Setup and configure the corporate identity management (Okta,OpenID,LDAP)
- ON/OFF boarding Automation via OKTA WorkFlow.
- Administration/Integration with Okta of SaaS services G suite, Slack, Jira, Confluence, Adobe ,etc.
- MacOS fleet management with JAMF.
- Automate continuous tasks and collaborate closely with engineering teams to build resilient and performant solutions.
- Procure and configure office IT hardware (network switches, access points, Google Meet Hardwares, etc)
- Write documentation, tutorials, and Confluence articles. Create & update diagrams reflecting physical & logical network infrastructure.
- Networking with Ubiquity and pfSense.
IT and Digital Security Manager
SCM Syrian Center for Media and Freedom of Expression
Paris
06.2020 - 08.2021
- Provide IT training and support for more that 150 international employees (on-site and remotely).
- Manage hosting servers (Azure, G Suite, DigitalOcean, Nextcloud) and file sharing system.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimising wasteful spending.
- System monitoring, backup control, license check, control of emergency plans and emergency hardware
- Process optimisation in entire IT through targeted use of tools (monitoring, automatic software installations, image distribution) and scripting (PowerShell, Bash)
- Maintained company website (Wordpress)
IT Systems Administrator
Harmoon Research Center
Istanbul
01.2018 - 07.2020
- Configured hardware, devices and software to set up work stations for employees.
- Setup and Manage hosting and domains accounts and Microsoft 365 licenses
- Manage Sharepoint permissions
- Setup and maintenances Meraki System.
- Manage Daily Operations of the IT Department - CSS, HTML soled knowledge
- Develop website portals and social media pages to promote businesses
- Built, implemented and updated effective SEO strategies
- Developed paid ads for use on diverse social media platforms, achieving average of 1000000 users per ad
- Develop new strategies and IT procedure to increase efficiency - Website design skills(WordPress)
- Social Media Platforms management - DBA
Education
Bachelor of Computer Science And Engineering - Computer and Information Technology
AL-Ba'ath University
Homs-Syria 01.2005 - 1 2010
Skills
Okta / SSO
Google Workspace
Microsoft 365 Enterprise administration
Cisco Meraki / Ubiquiti
Jamf
Azure/AWS Hosting
Ticketing Systems Atlassian/Zendesk
MDM Solutions
ITIL and IT security
Teamwork and Collaboration
Self-Motivated
SAP activities integration
Hobbies
Good at Basketball and Volleyball, but love sport in general :-)
Timeline
Senior IT Integration Engineer
Flink SE
03.2023 - Current
IT Administrator
Trade Republic Bank GmbH
08.2021 - 03.2023
IT and Digital Security Manager
SCM Syrian Center for Media and Freedom of Expression
06.2020 - 08.2021
IT Systems Administrator
Harmoon Research Center
01.2018 - 07.2020
Bachelor of Computer Science And Engineering - Computer and Information Technology
AL-Ba'ath University
01.2005 - 1 2010