Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Mikahla Crane

Lint ,Belgium-No Work Authorization/Sponsorship Required
Mikahla Crane

Summary

Analytical Flight Instructor and Manager with 5-year career history in flight surveillance, weather pattern monitoring and pilot communication. Detail-oriented leader with strong analytical and operational knowledge competencies. Critical thinker with history of exercising reasoned thinking and strong judgment in dynamic situations.

No work authorization/sponsorship required

Overview

11
years of professional experience
1
Certificate

Work History

Airline Transport Professionals

Flight Standards Instructor Lead
07.2022 - 09.2023

Job overview

  • Led multiple training flights to include weather briefings, flight scheduling and safety measures to provide safe flights in training environment.
  • Adjusted and aligned course material to meet individual needs.
  • Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.
  • Developed lesson plans and conducted ground training modules covering aircraft systems across normal, abnormal and emergency operations.
  • Planned, forecasted, managed and scheduled training resources to support 100 training flights per week.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Conducted departure and arrival briefings.
  • Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.
  • Boosted student performance by providing individualized support and targeted feedback.

Exp Realty

Senior Transaction Manager
11.2020 - 06.2022

Job overview

  • Trained staff on procedures and guidelines to effectively execute daily tasks.
  • Created client files in CRM systems to track transactions and create client base.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Settled funds and verified accuracy in internal accounting systems
  • Processed entries to make adjustments and post to client accounts.
  • Performed quality assurance checks and reported issues to management to discuss solutions.
  • Partnered with teammates on departmental projects involving web error applications, rejected and returned mail.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

CAE Oxford Aviation Academy

Certified Flight Instructor
04.2019 - 11.2021

Job overview

  • Trained individual clients in art of aviation through theoretical and practical flight instruction.
  • Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.
  • Led multiple training flights to include weather briefings, flight scheduling and safety measures to provide safe flights in training environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking and advanced analytics to break down problems, evaluate solutions and make decisions.

Urgent Care Extra

Medical Office Manager
04.2017 - 04.2019

Job overview

  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Assisted with regulatory issues such as compliance.

Journeys

Assistant Store Manager
01.2013 - 03.2015

Job overview

  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Embry Riddle Aeronautical University
Arizona, United States

Bachelor of Science from Aviation Management
12.2021

University Overview

  • Degree Awarded with Honors

Classic Air Aviation Academy
Arizona, United States

Certificate from Flight Training
08.2019

University Overview

  • Awarded FAA Private Pilot, Commerical Pilot both Multi and Single Engine
  • FAA Certified Flight Instructor Both Single and Multi-Engine Aircraft and Instrument Instructor

Mesa College
Arizona, United States

Associate of Applied Science from General Studies
12.2016

University Overview

Skills

  • Dispatch Recordkeeping and Scheduling
  • Job Specification Review
  • Flight Planning, adjustment, and Scheduling
  • Resource and Service Coordination
  • Training & Development Leadership
  • Excellent work ethic
  • Cultural awareness
  • Detail-oriented - Critical thinking
  • Conflict resolution
  • Calm Under Pressure
  • Crew Management
  • Emergency Response
  • Maintenance Coordination
  • Customer Relations

Certification

  • Certified Flight Instructor, FAA - Single and Multi Engine Operations
  • Certified Commercial Pilot, FAA - Single and Multi Engine VFR and IFR Operations

Languages

English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)

Timeline

Flight Standards Instructor Lead
Airline Transport Professionals
07.2022 - 09.2023
Senior Transaction Manager
Exp Realty
11.2020 - 06.2022
Certified Flight Instructor
CAE Oxford Aviation Academy
04.2019 - 11.2021
Medical Office Manager
Urgent Care Extra
04.2017 - 04.2019
Assistant Store Manager
Journeys
01.2013 - 03.2015
Embry Riddle Aeronautical University
Bachelor of Science from Aviation Management
Classic Air Aviation Academy
Certificate from Flight Training
Mesa College
Associate of Applied Science from General Studies

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Mikahla Crane