Mikaela Oliveira

• Set up and broke down catering events, ensuring all elements (tables, serving stations, buffets) were arranged according to client specifications.
• Served food and beverages to guests in a professional and efficient manner, adapting to both seated and buffet-style events.
• Coordinated with kitchen and event staff to ensure the timely delivery of meals and beverages while maintaining communication with the client to ensure satisfaction.
• Handled special requests and dietary restrictions, ensuring that all guests’ needs were met.
• Maintained cleanliness and organization of catering areas, ensuring compliance with hygiene and safety regulations.
• Assisted with post-event clean-up, including packing up leftover food, disassembling tables and equipment, and resetting the venue as needed.

• Managed daily operations of the restaurant, including opening and closing procedures, staff scheduling, and inventory management.
• Led and supervised a team of 3 staff members, including servers, kitchen staff, and support personnel, providing training, motivation, and performance feedback.
• Ensured exceptional customer service by addressing guest concerns, resolving complaints, and maintaining a welcoming and professional atmosphere.
• Implemented and maintained high standards for food quality, cleanliness, and safety in compliance with health and safety regulations.
• Developed and managed budgets, including controlling costs for food, labor, and supplies, and preparing financial reports.
• Oversaw marketing and promotions, including managing social media presence, organizing special events, and developing strategies to attract and retain customers.
• Maintained supplier relationships, negotiating contracts and managing inventory to ensure the timely availability of high-quality ingredients and supplies.
• Monitored and analyzed sales data, identifying trends and opportunities for improvement, and implementing strategies to enhance revenue and profitability.

Led the front-of-house team in a busy Dutch brasserie, ensuring high-quality customer service, efficient operations, and smooth coordination between staff. Additionally, took the initiative to learn Dutch to communicate effectively with both customers and team members.

• Managed daily operations of the dining area, ensuring seamless service during peak hours and special events.
• Led and trained a team of servers, providing guidance on customer service standards, order accuracy, and proper table etiquette.
• Coordinated with kitchen staff to ensure timely delivery of food, accuracy in orders, and handling special dietary requirements.
• Resolved customer complaints professionally and efficiently, ensuring a positive guest experience.
• Maintained inventory of supplies and placed orders as needed to ensure smooth service operations.
• Handled cash and card payments, managing POS systems and balancing cash drawers at the end of shifts.
• Learned Dutch on the job to effectively communicate with both customers and colleagues, demonstrating adaptability and commitment to integrating into a new work culture.
• Improved team efficiency by streamlining communication between kitchen and front-of-house staff, reducing order errors and improving customer satisfaction.

• Delivered high-quality customer service, managing orders quickly and efficiently while maintaining a friendly and professional attitude.
• Operated the Point of Sale (POS) system to process transactions accurately, handle cash, and manage credit card payments.
• Prepared food according to company standards, ensuring safety and hygiene protocols were strictly followed.
• Maintained restaurant cleanliness, including dining areas, restrooms, and kitchen, ensuring a welcoming environment for guests.
• Collaborated with team members to ensure smooth operations during peak times, effectively communicating to prioritize tasks and support overall team efficiency.
• Resolved customer complaints by addressing issues quickly and providing solutions to enhance guest satisfaction.
• Consistently met daily service goals, contributing to high customer satisfaction ratings.
• Recognized as “Employee of the Month” for excellent customer service and teamwork during high-demand periods.

• Trained in customer service techniques, ensuring friendly, efficient service, and managing customer complaints professionally.
• Gained proficiency in POS systems for accurate order entry, billing, and payment processing.
• Developed strong upselling skills by recommending menu specials and pairing beverages with meals.
• Completed food safety training, ensuring compliance with hygiene protocols and maintaining cleanliness in the dining area.
• Learned teamwork and communication strategies for coordinating with kitchen staff and fellow waitstaff, ensuring smooth service during peak hours.
• Certified in responsible alcohol service, including verifying IDs and handling intoxicated customers appropriately.