Maria-Roxana Miculaiciuc
Etterbeek,BRU
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Translator and Interpreter
Fedasil
10.2022 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with the beneficiaries(temporary protection or asylum) to understand interpreting needs and provide best service possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
Translator and Interpreter
European Union Agency For Asylum
05.2022 - Current
- Translated documents from Ukrainian/Russian to English/Romanian.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style, and overall meaning of original texts.
- Supported operations by translating key departmental documents and internal communications.
Translator and Interpreter
Immigration Office
03.2022 - 05.2022
- Translated documents from Ukrainian/Russian to Romanian/English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style, and overall meaning of original texts.
- Supported operations by translating key departmental documents and internal communications.
- Listened to recordings and translated confidential information.
- Interpreted conversations between Ukrainian-speaking refugees and immigration officers.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Accounts Payable Officer
Accenture Services
10.2021 - 03.2022
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Observed strict confidentiality regulations to maintain data security.
- Input all relevant transactions and supervised properly within accounting system.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Managed accurate and timely processing of over 1200 invoices per month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Bilingual Customer Service Specialist
IKEA
06.2019 - 10.2021
- Utilized databases, logs to locate and verify information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in English,Ukrainian, Romanian and Russian.
- Maintained and managed customer files and databases.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Ukrainian-speaking customers.
- Responded to customer calls and emails to answer questions about products and services.
- Developed training materials for Ukrainian-speaking customer service representatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Teaching Assistant
Raduga Club
02.2019 - 07.2019
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Supported planning and preparation for culturally-diverse class sessions.
- Mentored and tutored individual students needing additional help.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Master of Arts - Philology
University of Bucharest
Bucharest09.2024
Bachelor of Arts - Philology
University of Bucharest
Bucharest07.2018
Skills
- Records Management
- Client Support
- Problem-Solving
- Attention to Detail
- Computer Skills
- Multitasking
- Organizational Skills
- Customer Service
- Microsoft Office
- Oral and Written Communication
- Operations Management
Languages
Romanian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Translator and Interpreter
Fedasil
10.2022 - Current
Translator and Interpreter
European Union Agency For Asylum
05.2022 - Current
Translator and Interpreter
Immigration Office
03.2022 - 05.2022
Accounts Payable Officer
Accenture Services
10.2021 - 03.2022
Bilingual Customer Service Specialist
IKEA
06.2019 - 10.2021
Teaching Assistant
Raduga Club
02.2019 - 07.2019
Master of Arts - Philology
University of Bucharest
Bachelor of Arts - Philology
University of Bucharest
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