Michiyo Ishikawa
Sint Katelijne Waver
Summary
Application Service Deliver Project management and analytical skills that have been gained through various IT projects. Experience covers user liaison, design, testing to successful implementation within scope. Working cross-functionally within a customer focused, multi-cultural environment, maintaining the delivery of IT projects. Proven experience in IT service delivery management. Excellent communication and conflict management. Strong leadership and team management. Knowledge in multiple ERP applications (Infor M3, Oracle EBS, Enterprise One) .
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Service Delivery
Miraclon Belgium
05.2020 - 04.2023
- Accomplishment: Electronic Invoice system for India. Led successful project to optimize Indian Tax process, achieving substantial efficiency gains and eliminating manual work.
- Accomplishment: Business Critical Reporting Project Twenty business-critical reports were implemented in ad hoc reporting within M3 Infor system to ensure business continuity during go-live phase
Project Manager
TTNI
01.2017 - 12.2019
- Accomplishment: Implemented real-time vehicle order tracking project in five different European Countries at Toyota Motor Europe, resulting in increase in customer engagement and satisfaction.
Business Analyst
Donaldson Europe
09.2010 - 04.2016
- Improved reporting efficiency by implementing automation solutions, reducing manual report generation.
Project Manager
Donaldson Japan
01.2007 - 07.2010
- Managed Enterprise One Implementation Project and met project deadline for Enterprise One Implementation Project, reporting to Project Sponsor.
Education
Bachelor of Liberal Arts -
Tsuda University
Tokyo, Japan2000
Skills
- Project Management
- Stakeholder Management
- Service Delivery
- Certificate in Villanova University Online Course of 'Project Management for IT Professionals'
- Data Analysis
- Experience in Multiple tenant cloud edition ERP
- Oracle BI 10g Certificates
Certification
Certificate in Villanova University Certificates (Project Management for IT Professionals)
Oracle BI 11g Certificates
Crystal Reports XI R2 Report Design Certificate (SAP BI)
Languages
English
Advanced (C1)
Japanese
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
Timeline
Lead Service Delivery
Miraclon Belgium
05.2020 - 04.2023
Project Manager
TTNI
01.2017 - 12.2019
Business Analyst
Donaldson Europe
09.2010 - 04.2016
Project Manager
Donaldson Japan
01.2007 - 07.2010
Bachelor of Liberal Arts -
Tsuda University
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