Summary
Work History
Education
Skills
Languages
Timeline
Hobbies
Hobbies
Overview
Generic
Michiel Dumon

Michiel Dumon

Oedelem

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Competitively driven person striving for the best result.

Work History

Sales representative

Stardekk
02.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customers' questions regarding products, prices, and availability.
  • Built relationships with customers and community to promote long term business growth.
  • Attended monthly sales meetings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Office Manager

Immo Francois
05.2021 - 02.2022
  • Coordinated office events, seminars and meetings for staff and clients.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized and updated databases, records and other information resources.luis
  • Developed internal processes and standards to minimize regulatory risks and liability across programs.
  • Organized and updated databases, records and other information resources.

Rental & Sales Officer

Immo François
09.2019 - 05.2021
  • Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
  • Reached out to prospective customers using effective social media, research skills and networking events.
  • Scheduled sales appointments to discuss services and to close qualified leads.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Coordinated appointments to show tenants and buyers prospective homes.

Office manager

Talentarena
02.2019 - 05.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Retail Sales Assistant

Decathlon
08.2018 - 08.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person.

Education

Bachelor of Administrative Studies - Office Management – Management Assistant

HOGENT
Ghent
06.2019

Skills

  • Account Management
  • Feature Demonstrations
  • Quote and Proposal Management
  • Negotiation Skills
  • Lead Qualification
  • Professional Relationships
  • Prospecting and Cold Calling

Languages

Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Beginner (A1)

Timeline

Sales representative

Stardekk
02.2022 - Current

Office Manager

Immo Francois
05.2021 - 02.2022

Rental & Sales Officer

Immo François
09.2019 - 05.2021

Office manager

Talentarena
02.2019 - 05.2019

Retail Sales Assistant

Decathlon
08.2018 - 08.2019

Bachelor of Administrative Studies - Office Management – Management Assistant

HOGENT

Hobbies

  • Tennis
  • Padel
  • Soccer
  • Golf

Hobbies

  • Tennis
  • Padel
  • Soccer
  • Golf

Overview

5
5
years of professional experience
Michiel Dumon