Michiel Flament

- Freelance web development:

- https://mydiligence.be

- https://mondengezondheid.be

- Development of out-of-box SIAM framework

• Developing and managing governance for cloud solutions environments
• Developing strategy, governance and technical solutions for cloud migrations.

• Management and follow-up of Major Incidents and Problems
• Reporting for both business and IT based on past incidents
• Optimization of the current ITIL processes
• Improvement of collaboration with multiple vendors and partners based on SIAM

• Development of ITIL processes for the Professional Managed Services (PMS) Tribe
• Management and follow up of Cloud incidents and problems
• Implementation and optimization of ITSM tools
• Supporting the Agile transformation for the PMS Tribe

• Development of new Major Incident Management process based on ITIL V4
• Management and follow up of IT Incidents and Problems Optimization of current processes with external (SMI) partners
• Reporting on IT Incidents, Problems and the IT Landscape

• Management of IT incidents
• Management and follow up of IT Problems
• Optimization of the Problem process
• Creation of Evaluation / Post-Mortem process and standards
• Development of automation and advanced reporting in Service Now

• Incident management applications/digital channels/cloud infrastructure
• ITSM development and implementation based on ITIL
• SLA development with external partners
• Optimization of collaboration with external development partners

• Management of major incidents
• Optimization of the major incident processes
• Improvement of the collaboration between
• Major Incident Management and all different departments
• Creation of gamification of the incident process (training tool)

• Website development (Wordpress / Drupal / Magento)
• System administration (colocation / cloud)

• Support and incident management for Windows migrations (Engie)
• Active Directory & Exchange user management (Engie)
• SCCM management (MIVB)
• Lifecycle policy & application development (MIVB)

• Provisioning and management cloud servers (private and public)
• Incident management – Monitoring
• Support and escalation for support engineers
• Dev/Ops optimization

• Support on shared cloud environment (shared webhosting, VPS, domain names, e-mail, DNS)
• Migration shared webhosting to new cloud platform and infrastructure
• Internal documentation and training
• CMS optimization (website and hosting configuration, caching e.g Varnish)
• Feature implementation new shared hosting cluster