MICHELLE GRACILLA
Antwerp
Summary
A highly motivated individual with over 20 years of experience in the field of sales, product, marketing, customer relations and office administration. Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Assistant
Primark
06.2023 - Current
- Advised customers locate products and checked store system for merchandise with prompt and polite support in-person.
- Established rapport with customers using active listening and interpersonal skills.
- Standardized stock management and merchandising.
Senior Sales & Operations Executive (Med I/II)
NeoAsia (S) Pte Ltd
08.2022 - 05.2023
- Generated daily sales reports to Power BI and provide breakdown to sales & logistics teams daily, monthly & quarterly basis and ensure timely reporting to the management and to constantly monitor and review performance of all sales teams.
- Performed and implements operating and administrative strategies to synergize operations and marketing with both sales teams and external parties to achieve objectives.
- Managed sales team with key planning and operations tasks to support overall objective.
- Grow the business by actively seeking new sales leads and customers.
Sales & Operations Executive (Med I/II)
NeoAsia (S) Pte Ltd Singapore Oct 2020-Aug 2022
10.2020 - 08.2022
- Generated daily sales reports to Power BI and provide breakdown to sales & logistics teams daily, monthly & quarterly basis and ensure timely reporting to the management and to constantly monitor and review performance of all sales teams.
- Performed key planning and operations tasks to support overall objective of the business.
- Managed organizing company events such as product launches, trade exhibitions, seminars, workshops, press conferences, product trainings and similar activities.
Customer Service & Operations Executive
NeoAsia (S) Pte Ltd Singapore Jan 2019 - Oct 2020
01.2019 - 10.2020
- Implemented operating and marketing strategies to synergize operations and marketing with both sales teams and external parties to achieve objectives.
- Developed and maintained cordial relations with local business associates to keep business channels healthy.
- Analyzed aggregated customer inquiries, comments, and reviews to better respond to their needs and identify areas that can be improved.
- Handled and maintained the company's eCommerce accounts such as Shopee, Lazada/Redmart, Magento & Shopify portals.
Product Executive (Salon & OTC)
NeoAsia (S) Pte Ltd Singapore Mar 2014 - Jan 2019
03.2014 - 01.2019
- Trained Customer and Operations Executive in preparation of marketing plans and marketing strategies. Provides relevant information to aid in development and identification of new sales leads.
- Managed company's eCommerce accounts such as Shopee, Lazada, Redmart, Magento & Shopify portals.
- Formulated marketing information for development and adaptation of marketing collaterals.
Sales and Marketing Coordinator (Salon & OTC)
NeoAsia (S) Pte Ltd Singapore Aug 2011 - Mar 2014
08.2011 - 03.2014
- Performed sales administration tasks for support and marketing teams.
- Arranged in placement of sales teams in strategic locations, events, and other sales activities.
- Formulated marketing strategies further enhance presence of sales teams in their designated areas of assignments.
Education
Bachelor of Science - Commerce Institute of Accounts, Banking & Finance
FAR EASTERN UNIVERSITY
Manila, Philippines03.1999
Skills
- Product Management and Pricing
- Team Cooperation
- Returns and Refunds
- Meeting Sales Goals
- Customer Service
- Office Administration
Certification
- Microsoft Power BI Certificate, Udemy Online Course June 2021
- Data Analytics for Decision Making Bond University July 2020
- ICDL / ECDL 2.0 Advanced Spreadsheets MS Excel 2016 Certificate, European Computer Driving Licence, ECDL, November 2017
Languages
English
Advanced (C1)
Timeline
Sales Assistant
Primark
06.2023 - Current
Senior Sales & Operations Executive (Med I/II)
NeoAsia (S) Pte Ltd
08.2022 - 05.2023
Sales & Operations Executive (Med I/II)
NeoAsia (S) Pte Ltd Singapore Oct 2020-Aug 2022
10.2020 - 08.2022
Customer Service & Operations Executive
NeoAsia (S) Pte Ltd Singapore Jan 2019 - Oct 2020
01.2019 - 10.2020
Product Executive (Salon & OTC)
NeoAsia (S) Pte Ltd Singapore Mar 2014 - Jan 2019
03.2014 - 01.2019
Sales and Marketing Coordinator (Salon & OTC)
NeoAsia (S) Pte Ltd Singapore Aug 2011 - Mar 2014
08.2011 - 03.2014
Bachelor of Science - Commerce Institute of Accounts, Banking & Finance
FAR EASTERN UNIVERSITY
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