MICHELE SYLVANIA KENGNE FOKOU
Wilrijk
Summary
Highly motivated, hardworking student, quick learner offering excellent skills in guest relations and upselling products and services.
Seeking an opportunity to utilize and demonstrate my costumer interaction skills and more as a team member at a well-regarded establishment like yours.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Waitress
Kelly's Irish Pub
2024.03 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Grocery shop assistant
FlorSyl Decor
2023.07 - 2023.09
- Guided customers to locate products or alternative items.
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Delivered personalised customer service with a smile to promote return custom.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Cafe worker
La Terasse
2023.01 - 2023.05
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Manage customer seating to make best use of space and optimize guest capacity
- Accurately processed customer orders and provide menu recommendation when require
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
Education
Bachelor of Science - Physiotherapy
Sharda University
India 2017.09 - 2022.01
Master of Science - Physical Rehabilitation
Antwerp University
Belgium 2023.10 -
Skills
- Customer service
- Dish washing
- Food and beverage service
- Efficient under pressure
- Action and result oriented
- Team player
- Multitasking
- Numerate and literate
- Physically fit
- Order Taking
Languages
English
Native
French
Native
Dutch
Beginner
Timeline
Waitress
Kelly's Irish Pub
2024.03 - Current
Master of Science - Physical Rehabilitation
Antwerp University
2023.10 -
Grocery shop assistant
FlorSyl Decor
2023.07 - 2023.09
Cafe worker
La Terasse
2023.01 - 2023.05
Bachelor of Science - Physiotherapy
Sharda University
2017.09 - 2022.01
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