MICHEL BAUDEWYNS

• Targeted prospecting in the field and remotely to acquire new clients within the assigned territory.
• Supported clients through to contract signing, providing guidance throughout the entire sales process.
• Delivered regular reports to management on the progress of established sales objectives.
• Managed qualified leads and proposed tailored solutions to convert prospects into customers.
• Conducted competitive market analysis to anticipate market trends and adapt business strategy accordingly.
• Participated in trade shows and professional events to promote the brand and its products.

• Currently serving as an Account Manager for Exertis Enterprise.
• Responsible for managing client accounts, building strong relationships, and driving sales growth.
• Responsible for developing the business in Brussels, Wallonia, and Luxembourg.
• Provide exceptional customer service to ensure client satisfaction and maintain long-term relationships.
• Organize visits with BxM to understand more the needs of the customer and respond to their needs with expert advice.
• Selling our portfolio (Storage, Servers, Data Centers, Disk, Power solutions, Networks, and Cybersecurity) exclusively to WT resellers or Integrators.
• Follow all the training from the vendors and achieve certifications.
• Prospection and follow the leads and convert to a customer.

• Served as an Account Manager for IPnexia.
• Managed client accounts, developed and maintained relationships, and drove sales growth.
• B2B-oriented VoIP solution with a focus on SME companies.
• Responsible for the Belgium territory.
• Selling the full portfolio (VoIP, Internet, Mobile) + training the customer after the installation.
• Follow the full sales and installation process with the Order Management Team and the Field Engineer.
• Prospection and catch all the leads.
• Implement new indirect sales partners and follow their growth.

• Served as a Telesales representative for Royal Canin.
• Responsible for conducting sales calls, building relationships with clients, and driving sales growth.
• Responsible for the small retail shops that need a little sales support.
• Create special marketing deals based on their size and follow the sales cycle.
• Visit them regularly and try to maintain a certain growth.
• Cold calling for the retail department and the VRO department (Breeders, Shelters).

• Encode all the contracts from the Account Manager.
• Responsible for all the Mobile follow-up and sim swap + porting port out numbers.
• Coordinate with all the teams involved from the signature of the contract until the installation.
• Help the Account Manager with cold calling and prospection.
• Provide to the AM hot leads.
• Provide to the AM the new pricing and compare vs our competitors.

• B2C Customer Service 1st line for Mobile provides the necessary help to all the questions.
• Training to the new team members (after 1.5 years).
• Help the customer via Social Media (Facebook and Twitter) with a focus on short SLA and 100% success.
• In the shop, one of my tasks was to help B2B and B2C clients with product-oriented questions to guarantee customer satisfaction.

Worked for 5 years in various restaurants in Brussels, starting as a Commis de Salle and progressing to Chef de Rang. Gained solid experience in customer service, team collaboration, and client relationship management in high-pressure hospitality environments.