Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
OperationsManager
Michael Mertens

Michael Mertens

Brussels

Summary

Seasoned polyvalent professional having delivered significant business results, often in adverse conditions, with truly multinational and multicultural experience acquired in Corporate sectors and Strategic Consulting; quadrilingual FR/NL/EN/IT.

Demonstrated competencies and know how in

· Pricing strategies and tactics, incl. Budgets, Yield and Margins Management;

· Operational Excellence and continuous improvement (Lean, 6sigma, TPM, BPM, ISO & TQM);

· Strategic thinking, systemic approach.

Loyal, authentic, curious, autonomous, accountale, sense of family & friendship.

Interested in the sustainable development of the Society in the fields of quality of life, mobility, environment, education & food.

Overview

28
28
years of professional experience
4
4
Languages

Work History

Strategic Assignments

Freelance
Brussels
01.2019 - Current
  • Corporate Pricing & Bid Manager - SERIS
    Brussels • 11/2022 - Current
  • Associate Director - MONITOR DELOITTE
    Brussels • 01/2022 - 11/2022
  • Senior Program Manager - LANDMARK GLOBAL, a bpost company
    Brussels • 12/2020 - 12/2021
  • Corporate Commercial Excellence & Pricing Manager - VINCOTTE
    Brussels • 08/2019 - 12/2020
  • Transformation & Strategy Program Manager - ILSI Europe
    Brussels • 03/2019 - 12/2019

Head of Mail & Retail Pricing

bpost
03.2013 - 10.2018

Business Unit Director, Mail Handlers & Agencies

bpost
01.2011 - 03.2013

Director Corporate Process Office

bpost
01.2009 - 01.2011

Senior Corporate Program Manager

bpost
03.2007 - 12.2009

Global WorldClass Manufacturing Champion MEA

Tetra Pak
Modena, Italy
01.2003 - 02.2007

Global Quality Improvement Manager

Tetra Pak
Modena, Italy
01.2001 - 01.2003

Quality Manager & 6 Sigma Champion Europe & India

General Electric Medical Systems, GE Healthcare
08.1999 - 01.2001

Senior Consultant

Mercer Management Consulting / Oliver Wyman
Paris, France
09.1995 - 08.1999

Education

Engineer Sciences of Management - Major Finance -

SOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENT
Brussels, Belgium
06.1995

AMSEC Master - International Business Management

City University Business School
London, UK
06.1994

High School Diploma -

College Saint Michel
Brussels, Belgium
06.1990

Skills

  • Solid collaboration & influencing skills;
  • Capacity to understand both the big picture & the details;
  • Strong analytical, conceptual, listening & communication skills;
  • Fast learning;
  • Ability to work at all levels & federate towards unique goals;
  • Value creation-orientation;
  • Sound business judgment;
  • Initiatives & smart risks taking

Languages

French
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Upper intermediate (B2)

Accomplishments

  • Key note speaker at Vlerick Management School (Ghent-Leuven, Belgium) “Process Management Network” (2009) and at European Pricing Society (Leiden, The Netherlands) “Pricing of solutions in a regulated market” (2015)
  • Entrepreneur (2017-2020): definition & execution of merchandising strategy for the Belgian Field Hockey Federation (ARBH/KBHB): merchandising, Red Lions & Red Panthers mascot’s, promotional material, etc
  • Volunteer (since 2022): secretary of UPI (“Union Pour l’Immersion”, NGO promoting immersive languages learning in Fédération Wallonie Bruxelles)

Certification

  • Cultural change champion, bpost internal, 2018
  • Certified Change Manager ADKAR, Prosci (Belgium), 2015
  • Profitable Pricing Excellence, Professional Pricing Society (Belgium), 2014-2016
  • Certified Pricing Manager, European Pricing Platform, (Belgium), 2013
  • PENTA, Leadership & Management, Penta (Belgium), 2011-2012
  • Certified Process Master, Dr. Michael Hammer (USA & Belgium), 2001-08
  • Certified Process Kaizen Engineer, EFESO Consulting, 2001-05 (worldwide)
  • Certified Six Sigma Green Belt & Champion, GE internal, 1999

Timeline

Strategic Assignments

Freelance
01.2019 - Current

Head of Mail & Retail Pricing

bpost
03.2013 - 10.2018

Business Unit Director, Mail Handlers & Agencies

bpost
01.2011 - 03.2013

Director Corporate Process Office

bpost
01.2009 - 01.2011

Senior Corporate Program Manager

bpost
03.2007 - 12.2009

Global WorldClass Manufacturing Champion MEA

Tetra Pak
01.2003 - 02.2007

Global Quality Improvement Manager

Tetra Pak
01.2001 - 01.2003

Quality Manager & 6 Sigma Champion Europe & India

General Electric Medical Systems, GE Healthcare
08.1999 - 01.2001

Senior Consultant

Mercer Management Consulting / Oliver Wyman
09.1995 - 08.1999

Engineer Sciences of Management - Major Finance -

SOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENT

AMSEC Master - International Business Management

City University Business School

High School Diploma -

College Saint Michel
Michael Mertens